Service Request Ticket

Service Request Information

CONTACT	Name	Gaspar, Natasha	Date	Nov 01, 2016 11:19 AM
	Department	Athletics	Phone	8-9249
	Location		Email	gasparn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141179 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	4K6LV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	4K6LV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298; CANCELLED RENEWAL MAY 2017--Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop FEB2016 --REMOVE
	Wired NIC	98:90:96:DA:69:24

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	rring14@wou.edu	88925

Entered by	Date	Memo
Ryp Ring			Email Public
Entered by	Date	Memo
Ryp Ring	Nov 01, 2016 02:39 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ryp Ring	Nov 01, 2016 02:39 PM	Her Java was acting kinda weird, uninstalled java and reinstalled it and enabled it on firefox so she could access banner	Add Attachment
Ryp Ring	Nov 01, 2016 02:00 PM	Task reassigned to Ryp Ring.	Add Attachment
Amy Anderson	Nov 01, 2016 11:20 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Amy Anderson	Nov 01, 2016 11:20 AM	**This is an email** Hi Amy, I'm in the financial aid office, third floor of the Lieuallen building. I have availability from 1-5pm. Thank you, Natasha	Add Attachment
Amy Anderson	Nov 01, 2016 11:19 AM	Emailed back asking availability **This is an email** Hi! I need to have Java reinstalled. My computer number is 20141179. Thank you,	Add Attachment