Service Request Ticket

Service Request Information

CONTACT	Name	Smith, Tiffany	Date	Nov 02, 2016 11:11 AM
	Department	College of Education	Phone	88825
	Location		Email	smitht@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20160175 (opens in a new window)	Bldg/Room	RWEC 219
	Service Tag		Description	Xerox Phaser 3260/DNI Monochrome Lasser Printer
	Serial No.	K8A239736	Location	Tiffany Smith, College of Ed Office
	Model	3260/DNI	Hostname	rwec-219.wou.edu
	Notes	Up to 29 ppm Maximum print resolution: 600 x 600 dpi (up to 4800 x 600 enhanced image quality) Black Print Quality, 50sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, Wireless capable, 1 year warranty, PCL 5e emulation, PCL 6 emulation, PostScript 3 support and Mobile printing: Apple AirPrint, Xerox PrintBack TO BE SETUP AS NETWORK PRINTER, IP ADDRESS: This is a Banner Printer	Ink/Toner Refill	Standard Capacity Print Cartridge: 1,500 pages 106R02775 High Capacity Print Cartridge: 3,000 pages 106R02777 Drum Cartridge: 10,000 pages*** 101R00474
	Wired NIC	9C:93:4E:3A:D6:0C

TECHS	Submitted by	Kirsten Fauser	Contact	kfauser13@wou.edu
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Nov 02, 2016 02:00 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Nov 02, 2016 02:00 PM	Printer IP address to stactic fixed it	Add Attachment
Megan Thibeault	Nov 02, 2016 11:31 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Megan Thibeault	Nov 02, 2016 11:25 AM	Probably need to manually set printer up on static	Add Attachment
Megan Thibeault	Nov 02, 2016 11:24 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Kirsten Fauser	Nov 02, 2016 11:11 AM	When sending print job to printer nothing is printing. There is no error on the printer but there is an error on her computer, just says error. She has tried turning the printer off and on again. Available anytime today.	Add Attachment