Service Request Ticket - # 61926

Service Request Information

CONTACT Name Rodriguez, Veronica   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 03, 2016 12:25 PM
Department Student Health & Counseling Center Phone 88313
Location Email rodriguezv@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20160441[Edit Inv] (opens in a new window) Bldg/Room SHCC
Service Tag CCV8CG2 Description Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
Serial No. CCV8CG2 Location Veronica Rodriguez, SHCMedicat replacingW#20120564

CPU Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511

Wired NIC 18:DB:F2:30:90:55


Wireless NIC 90:CD:B6:41:1E:B7


TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public

Entered by Date Memo
Ranjit Kayastha Nov 30, 2016 05:02 PM
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Nov 30, 2016 05:02 PM
The label printer was working. The scanner needed
Remote Scan Entreprise. Installed Trial Version
for now. Shina has talked to Trisha Guy about the
software. Also I informed all of them
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Ranjit Kayastha Nov 30, 2016 02:51 PM
Task reassigned to Ranjit Kayastha.
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Kyle Arthenayake Nov 30, 2016 02:15 PM
Task reassigned to UCS Tech.
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Kyle Arthenayake Nov 30, 2016 02:15 PM
Task reassigned to UCS Tech.
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Kyle Arthenayake Nov 30, 2016 02:15 PM
Status changed from (5) Completed to (1) Pending
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Ranjit Kayastha Nov 28, 2016 02:02 PM
Status changed from (2) Scheduled to (5) Completed
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Ranjit Kayastha Nov 28, 2016 02:02 PM
Done with the setup. She has all her printers,
also setup the label printer and scanner. She has
all her drivers. she got all her files. 

Everything is good and the setup is completed. The
only thing is MEdicat but they said Trisha Guy
will send am email to them after which they will
be able to use Medicat
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Shandelle Plasker Nov 28, 2016 11:53 AM
Task reassigned to Ranjit Kayastha.
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Shandelle Plasker Nov 28, 2016 11:51 AM
88313
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Shandelle Plasker Nov 28, 2016 11:24 AM
Priority changed from (5) Low Priority to (1) Highest Priority.
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Shina Oladiti Nov 28, 2016 09:28 AM
Status changed from (6) Ready to Deliver to (2) Scheduled
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Shina Oladiti Nov 28, 2016 09:28 AM
Called her and she want it to be setup today at
12noon.
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Ranjit Kayastha Nov 11, 2016 09:32 AM
Priority changed from (3) Priority to (5) Low Priority.
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Ranjit Kayastha Nov 11, 2016 09:32 AM
*************************************************

Contact her on November 28.

*************************************************
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Ranjit Kayastha Nov 11, 2016 09:31 AM
Called Diana picked up the call and said Veronica
is on leave. She was supposed to here on campus
few days back but she extended her leave and will
come back after Thanks Giving. 
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Ranjit Kayastha Nov 07, 2016 01:18 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Ranjit Kayastha Nov 07, 2016 01:18 PM
Sent email asking for availability.
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Ranjit Kayastha Nov 07, 2016 01:17 PM
Moved in AD to FacStaff-Student Health-Computers
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Ryp Ring Nov 04, 2016 01:52 PM
Task reassigned to UCS Tech.
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Ryp Ring Nov 04, 2016 01:52 PM
**UPDATE IN AD**
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Ryp Ring Nov 04, 2016 01:52 PM
Finished rest of setup, ready to deliver, I put it 
in its bag next to Tricia's desk
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Ranjit Kayastha Nov 04, 2016 08:46 AM
Started Imaging....

The laptop is in the standup desk.
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Courtney Croy Nov 03, 2016 12:25 PM
NEW EQUIP SETUP: A Dell Latitude laptop W#20160441[Edit Inv] is 
to be set up and delivered for Veronica Rodriguez in Student 
Health and Counseling. This is located in ITC 008 on the 
counter across from the storage wall. 
*Trisha Guy can be used as a secondary contact.
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