Service Request Ticket

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Service Request Information

CONTACT	Name	Catto, Lisa	Date	Nov 03, 2016 12:31 PM
	Department	Strategic Communications & Marketing	Phone	88163
	Location		Email	cattol@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150404 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MRC0RPDV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.11 (El Capitan)	Software	Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715;Adobe CC2015(named user)MARCH2016 - Add adobe CC desktop to laptop and iMac desktop order#9024
	Wired NIC	38:C9:86:3A:5D:7E
	Wireless NIC	A4:D1:8C:60:F1:72
	Bluetooth NIC	A4:D1:8C:60:F1:73

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Nov 04, 2016 03:06 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Nov 04, 2016 03:06 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	Nov 04, 2016 03:06 PM	Installed and working perfectly.	Add Attachment
Ranjit Kayastha	Nov 03, 2016 04:38 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Ranjit Kayastha	Nov 03, 2016 04:38 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Ranjit Kayastha	Nov 03, 2016 04:38 PM	**This is an email** Hi Ranjit, Thanks so much! I'm here the rest of today. Tomorrow I'm here all day except 10-11 and Monday all day except 9-9:30. Thank you! Lisa	Add Attachment
Ranjit Kayastha	Nov 03, 2016 04:27 PM	Status changed from (2) Scheduled to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Nov 03, 2016 04:27 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Ranjit Kayastha	Nov 03, 2016 04:27 PM	Sent email asking for availability.	Add Attachment
Ranjit Kayastha	Nov 03, 2016 04:27 PM	Hello, We have a Service Request for you to deliver Apple power adapter and Docking station . Please let us know your availability for the next few business days so that we can schedule a time to deliver it to you. If you have any questions, please email me back or call our office at 8-8925. Thank you and have a wonderful day, Ranjit UCS Lead Tech	Add Attachment
Courtney Croy	Nov 03, 2016 12:31 PM	An Apple 60W MagSafe Power adapter for MacBook and Henge Docks Vertical Docking Station for MacBook are to be set up (requires some wiring/configuration to get set up properly) and used with Mac W#20150404. These are located in ITC 008 on the desk at the end of my counter.	Add Attachment