Service Request Ticket - # 61932

Service Request Information

CONTACT Name Carano, Kenneth   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 03, 2016 01:18 PM
Department Education & Leadership Phone 88604
Location Email caranok@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150451[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 257HFB2 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2015004715

Wired NIC 18:66:DA:03:06:76

TECHS Submitted by Service Request Desk Contact ucshelpdesk@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Nov 03, 2016 04:36 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Ranjit Kayastha Nov 03, 2016 04:36 PM 
Task reassigned to Ranjit Kayastha.
 Add Attachment
Ranjit Kayastha Nov 03, 2016 04:36 PM 
****This is an email****
Hello,

One of our Tech Nick went to the Class Room and
checked it. Skype is already installed in the machine.
Please do let us know if you need any assistance
with Skype.

If you have any questions, please email me back or
call our office at 8-8925.

Thanks,
Ranjit
 Add Attachment
Ranjit Kayastha Nov 03, 2016 04:36 PM 
Nick went there. Skype is already installed.
 Add Attachment
Ranjit Kayastha Nov 03, 2016 04:32 PM 
Sent email asking for availability (specific time)
 Add Attachment
Ranjit Kayastha Nov 03, 2016 04:31 PM 
****This is an email****
Hello,

We have a Service Request for you to install
Skype. Please let us know your availability for
the next few business days so that we can schedule
a time to update the software. Looks like you
wanted this to be done before 11/9. What time will
work best for you?

 
If you have any questions, please email me back or
call our office at 8-8925.

Thank you and have a wonderful day,

Ranjit
UCS Lead Tech
 Add Attachment
Service Request Desk Nov 03, 2016 01:18 PM 
He would like to have Skype installed on W20150451
in RWEC 213 before next Wednesday.
 Add Attachment