Service Request Ticket - # 61933

Service Request Information

CONTACT Name Peterson-Ahmad, Maria   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 03, 2016 01:48 PM
Department College of Education Phone 89286
Location Email petersonahmadm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160246[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MS70WLDV30 Location PDR

CPU intel Core i5(2.5GHz Dual-core


OS MAC OS X 10.11 (El Capitan) Software Microsoft Desktop Education license allows install of Office 201* for MAC and above XXXX2015004715; NVivo 11 for Mac Full License from VISA2016005878 NOV2016;

Wired NIC 38:C9:86:5A:ED:D0


Wireless NIC 24:F0:94:E7:71:BC


Bluetooth NIC 24:F0:94:E7:71:BD

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact rring14@wou.edu 88925

Tracking

Entered by Date Memo
Ryp Ring
Email

Public
Entered by Date Memo
Ryp Ring Nov 04, 2016 10:20 AM 
Status changed from (2) Scheduled to (5) Completed
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Ryp Ring Nov 04, 2016 10:20 AM 
Successfully installed Nvivo 11 on her Mac
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Ryp Ring Nov 04, 2016 09:57 AM 
Task reassigned to Ryp Ring.
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Ranjit Kayastha Nov 03, 2016 04:11 PM 
Priority changed from (2) High Priority to (1) Highest Priority.
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Ranjit Kayastha Nov 03, 2016 04:11 PM 
Priority changed from (2) High Priority to (1) Highest Priority.
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Ranjit Kayastha Nov 03, 2016 04:11 PM 
****This is an email****
Hi there,

I am available between 10-12 tomorrow (Friday) if
that would work for you?

Maria Peterson-Ahmad, Ph.D.
Assistant Professor of Special Education
Western Oregon University
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Ranjit Kayastha Nov 03, 2016 04:01 PM 
Sent email asking for availability.
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Ranjit Kayastha Nov 03, 2016 03:59 PM 
Hello,

We have a Service Request for you to install Nvivo
11 for MAC on  Apple MacBook Pro 13. Please let us
know your availability for the next few business
days so that we can schedule a time to install the
software.

 
If you have any questions, please email me back or
call our office at 8-8925.

Thank you and have a wonderful day,

Ranjit
UCS Lead Tech
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Ranjit Kayastha Nov 03, 2016 03:59 PM 
****This is an email****
Hello,

We have a Service Request for you to install Nvivo
11 for MAC on  Apple MacBook Pro 13. Please let us
know your availability for the next few business
days so that we can schedule a time to install the
software.

 
If you have any questions, please email me back or
call our office at 8-8925.

Thank you and have a wonderful day,

Ranjit
UCS Lead Tech
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Tricia Flaherty Nov 03, 2016 01:51 PM 
Priority changed from (3) Priority to (2) High Priority.
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Tricia Flaherty Nov 03, 2016 01:51 PM 
Task reassigned to UCS Tech.
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Tricia Flaherty Nov 03, 2016 01:48 PM 
installer ans serial key can be found at
T:\NVIVO\NVivo_11\NVivo_for_MAC
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