Service Request Ticket

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Service Request Information

CONTACT	Name	Danner, Natalie	Date	Nov 03, 2016 01:51 PM
	Department	College of Education	Phone	89248
	Location		Email	dannern@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150623 (opens in a new window)	Bldg/Room	ITC 003
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25RT0WDGG7D	Location	PDR room
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.14 (Mojave)	Software	Microsoft Desktop Education-(EES) OFFICE for MAC XXXX2015004715;
	Wired NIC	38:C9:86:47:13:D5
	Wireless NIC	28:F0:76:46:6C:2C
	Bluetooth NIC	28:F0:76:46:6C:2D

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Nov 04, 2016 04:50 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Nov 04, 2016 04:50 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	Nov 04, 2016 04:50 PM	Done!	Add Attachment
Amy Anderson	Nov 04, 2016 12:59 PM	S called back and said she is available from 1:30pm to 5pm today.	Add Attachment
Tim Taylor	Nov 04, 2016 11:46 AM	ignore the two memos below meant for different ticket	Add Attachment
Tim Taylor	Nov 04, 2016 11:44 AM	************************************************ Please update in AD ************************************************	Add Attachment
Tim Taylor	Nov 04, 2016 11:43 AM	Imaging and updating done	Add Attachment
Tim Taylor	Nov 04, 2016 11:05 AM	Called at 1lam, got no response.	Add Attachment
Tim Taylor	Nov 04, 2016 11:05 AM	Task reassigned to UCS Tech.	Add Attachment
Tim Taylor	Nov 04, 2016 08:02 AM	Task reassigned to Tim Taylor.	Add Attachment
Ranjit Kayastha	Nov 03, 2016 04:22 PM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Ranjit Kayastha	Nov 03, 2016 04:22 PM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Ranjit Kayastha	Nov 03, 2016 04:22 PM	She called and said she will be in her office from 11 am to 5 pm.	Add Attachment
Ranjit Kayastha	Nov 03, 2016 04:01 PM	Sent email asking for availability.	Add Attachment
Ranjit Kayastha	Nov 03, 2016 04:01 PM	**This is an email** Hello, We have a Service Request for you to install Nvivo 11 for MAC on iMac. Please let us know your availability for the next few business days so that we can schedule a time to install the software. If you have any questions, please email me back or call our office at 8-8925. Thank you and have a wonderful day, Ranjit UCS Lead Tech	Add Attachment
Tricia Flaherty	Nov 03, 2016 01:51 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Nov 03, 2016 01:51 PM	installer ans serial key can be found at T:\NVIVO\NVivo_11\NVivo_for_MAC	Add Attachment