Service Request Ticket

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Service Request Information

CONTACT	Name	Lafon, Emily	Date	Nov 03, 2016 02:21 PM
	Department	Advancement & Foundation	Phone	88710
	Location		Email	lafone@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140370 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6440, i7-4610M Processor
	Serial No.	4X6ZN12	Location	PDR
	CPU	Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	34:E6:D7:12:74:00
	Wireless NIC	80:00:0B:4E:10:6A
	Bluetooth NIC	80:00:0B:4E:10:6E

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Tracking

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Dec 01, 2016 02:03 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Bradley Karkanen	Dec 01, 2016 01:53 PM	Task reassigned to Bradley Karkanen.	Add Attachment
John Rushing	Dec 01, 2016 12:12 PM	The Laptop is on the counter in ITC 008 charging with the new battery in it.	Add Attachment
Tricia Flaherty	Nov 28, 2016 01:37 PM	Status changed from (3) Order in Process to (1) Pending	Add Attachment
Tricia Flaherty	Nov 28, 2016 01:37 PM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Nov 28, 2016 01:37 PM	I think she has a loaner laptop right now so ask John Rushing for original laptop location for Emily Lafon W#20140370	Add Attachment
Tricia Flaherty	Nov 28, 2016 01:33 PM	battery arrived today and has been invoiced and is on shelf by Inventory counter	Add Attachment
Tricia Flaherty	Nov 22, 2016 11:33 AM	battery is on order#9527 and finally shipped on 11-20 and due to arrive 11-29-2016 Dell P0102736	Add Attachment
John Rushing	Nov 17, 2016 11:06 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Megan Thibeault	Nov 15, 2016 02:57 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
John Rushing	Nov 09, 2016 02:28 PM	Send Email to Emily and Scott, they placed a purchase request for a new battery.	Add Attachment
Megan Thibeault	Nov 09, 2016 02:05 PM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Nov 09, 2016 02:05 PM	Please update with Emily's plan :)	Add Attachment
John Rushing	Nov 08, 2016 01:10 PM	**This is an email** Work Order #: SR938940194 Request date: 11/8/2016 Service Tag: 4X6ZN12 Reference/PO #: Notes : PPID# 03VJJCKR03VJJC712754AR.Battery One Year Warranty has expired and the system was not purchased with an extended Battery Contract. Please note, batteries have a one year warranty, regardless of system warranty. To purchase a battery, please contact: www.dell.com/notebookbatteries/	Add Attachment
John Rushing	Nov 08, 2016 08:36 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
John Rushing	Nov 08, 2016 08:36 AM	Task reassigned to UCS Tech.	Add Attachment
John Rushing	Nov 08, 2016 08:36 AM	Ticket submitted to Dell: SR938940194 waiting on response to see if the battery is covered.	Add Attachment
Amy Anderson	Nov 08, 2016 08:26 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Amy Anderson	Nov 08, 2016 08:26 AM	When she went back to her office and connected the loaner laptop up to her docking station, the keyboard would not work. She is in Cottage 204	Add Attachment
Amy Anderson	Nov 08, 2016 08:07 AM	WOU# on loaner 20120209	Add Attachment
Megan Thibeault	Nov 08, 2016 08:06 AM	John is ordering a HD, Shina gave her a loaner, please update with W#	Add Attachment
Ryp Ring	Nov 07, 2016 09:12 AM	ran diagnostics, nothing wrong was detected	Add Attachment
Ryp Ring	Nov 07, 2016 09:02 AM	disconnected the battery, uninstalled Microsoft ACPI Compliant Control Method Battery in device manager and plugged it back in, did not work.	Add Attachment
Ryp Ring	Nov 07, 2016 08:52 AM	When plugged in it says, 'plugged in, not charging' when it's around 49%	Add Attachment
Kyle Arthenayake	Nov 04, 2016 04:15 PM	laptop in in box	Add Attachment
Kyle Arthenayake	Nov 04, 2016 04:15 PM	*laoner laptop TUESDAY	Add Attachment
Kyle Arthenayake	Nov 04, 2016 04:12 PM	Dropped off laptop give her laptop on monday morning loaner laptop	Add Attachment
Amy Anderson	Nov 03, 2016 02:23 PM	**This is an email** UCS Service Desk --- Please open a service ticket for Emily Lafon's laptop battery life (details in attached emails) Her machine is WOU#20140370. Use Emily Lafon as the contact. She's willing to bring the laptop to you. If it is a lengthy repair, please offer her a loaner computer. Thanks. Scott	Add Attachment
Amy Anderson	Nov 03, 2016 02:22 PM	**This is an email** Hi Scott and Tricia, I have checked ythe power supply at multiple locations: home, work, hotels, airplanes and it's always the same. It never charges and stays at 48 to 50%, when plugged in. When not plugged in it dies very fast. I won't be in today until later in the afternoon but I can bring my laptop over to UCS when I arrive. How do I open a ticket? Thank you very much!	Add Attachment
Amy Anderson	Nov 03, 2016 02:22 PM	**This is an email** Word back from Tricia is that this laptop is still under warranty. First off, make sure the power supply being use at work and at home for charging are both 90W. If that is ok, then open a ticket with UCS Service Desk (using WOU#) and they will be able to call Dell about faults and solutions/repair etc. Emily Lafon will get a loaner PC during this time period. I can help you verify the powersupply(s) are correct, and then we can decide how to proceed. Scott	Add Attachment
Amy Anderson	Nov 03, 2016 02:22 PM	**This is an email** The number from my laptop is 20140370. Let me know what I need to do, thank you!	Add Attachment
Amy Anderson	Nov 03, 2016 02:21 PM	**This is an email** Hi Scott, I've noticed that my laptop will never charge more than 50%, even on the docking station at work. When it's off the docking station and not plugged in it dies very quickly. I'm telling you this because I'm wondering if we can fix it or if I'm due for a new laptop? Thanks for your help!	Add Attachment