Service Request Ticket

Service Request Information

CONTACT	Name	Jennings, Ryan	Date	Nov 03, 2016 03:41 PM
	Department	University Computing Solutions	Phone	14018
	Location		Email	jenningsr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20110826 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8880DNM Color Printer
	Serial No.	T4B009396	Location	PDR
	Model	ColorQube 8870	Hostname	rescomplab.wou.edu
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.116.57 Metered Code: 8284 RMA for XFL025466 RMA for XFL148980 RMA for T4B003901	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	9C:93:4E:86:9B:C8

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Nov 07, 2016 01:14 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Nov 07, 2016 01:14 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ranjit Kayastha	Nov 07, 2016 01:09 PM	Resetting to NVRam fixed it	Add Attachment
Shina Oladiti	Nov 04, 2016 11:14 AM	Left VM	Add Attachment
Amy Anderson	Nov 03, 2016 03:41 PM	**This is an email** The RSC lab printer W#20110826 (ColorQube 8880) is no longer printing duplex prints. I check the local config on the LCD and it seems to be still set to print duplex, however the configuration page says it is turned off? Maybe the duplexer on the printer is going out? Can someone please take a look and/or possibly escalate to Xerox? Ryan J.	Add Attachment