Service Request Ticket - # 61940

Service Request Information

CONTACT Name Thew, Denise   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 03, 2016 04:01 PM
Department Deaf Studies and Professional Studies Phone 89341
Location Email thewd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141302[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25PX15BF8J7 Location PDR 2023 Giveaway

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.10 (Yosemite) Software Microsoft Desktop Education-(EES) OFFICE for MAC XXXX2014004298; IBM SPSS Statisitics v23 standard Campus Edition from Student Tech Campus site license(renews annually in July); Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop APRIL2018 - shared license with desktop W#20150250;

Wired NIC 98:5A:EB:D2:65:21


Wireless NIC B8:09:8A:DC:19:0D


Bluetooth NIC B8:09:8A:DC:19:0E

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Nov 07, 2016 12:38 PM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Nov 07, 2016 12:38 PM 
Task reassigned to Ranjit Kayastha.
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Ranjit Kayastha Nov 07, 2016 12:38 PM 
I installed Verion 24 on her Mac

DONE!!
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Tricia Flaherty Nov 04, 2016 11:41 AM 
****This is an email****
Hi Tricia and Joanie, 

I would love to have the updated version on my
Mac.  I have SPSS only on my desktop MAC and not
on my laptop.     I was contacted by Ranjit to set
up a time for this upgrade and I just responded to
his email.  

Thanks so much for your help with this and explain
the procedure related to the upgrade for this
during July.
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Ranjit Kayastha Nov 03, 2016 04:15 PM 
 	

Sent email asking for availability.
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Ranjit Kayastha Nov 03, 2016 04:15 PM 
****This is an email****
Hello,

We have a Service Request for you to install
Update SPSS Auth codes on iMac. Please let us know
your availability for the next few business days
so that we can schedule a time to update the
software. Looks like you wanted this to be done
early morning Friday, Nov 4th. What time will work
best for you?

 
If you have any questions, please email me back or
call our office at 8-8925.

Thank you and have a wonderful day,

Ranjit
UCS Lead Tech
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Tricia Flaherty Nov 03, 2016 04:01 PM 
***She would like this renewed by Friday morning
November 4th as she is in the middle of analyzing
data for my research project.***
Faculty(NOT TRI user ) use the same licensing that
go on student Lab stations for SPSS per our Campus
Site license agreement.
These Auth codes expire every July annually and
need to be updated by a visit from a UCS Tech. 
There is also sometimes new versions available and
ecah version has a separate Auth code so if they
want to update from v23 to v24 then that is
possible but remember to use the correct auth code.

Please record which version of SPSS  she
ends up with under the inventory record for
Additional software as well as in the TDrive file
under the correct version
Version 24 is HERE:
T:\Spss\SPSS24StatisticsSTD_AuthUser
Version 23 is HERE: 
T:\Spss\SPSS23StatisticsSTD_AuthUser

She also has a MAC laptop she uses so check to see
if she needs it updated or added to that as well
laptop W#20150250[Edit Inv] and update records accordingly
Please ask me question if you need any
clarification on SPSS install/ or Auth codes
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