Service Request Ticket

Service Request Information

CONTACT	Name	Bahari-Kashani, Hamid	Date	Nov 04, 2016 09:52 AM
	Department	Business/Economics Division	Phone	88354
	Location		Email	baharih@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20121265 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	18DNHX1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0090649 downgraded to Office Pro Plus 2010,
	Wired NIC	B8:CA:3A:8E:4E:A3

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	ttaylor13@wou.edu	88925

Entered by	Date	Memo
Tim Taylor			Email Public
Entered by	Date	Memo
Tim Taylor	Nov 04, 2016 10:54 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tim Taylor	Nov 04, 2016 10:54 AM	reset Internet Explorer and delete cache and now works	Add Attachment
Ryp Ring	Nov 04, 2016 09:56 AM	Task reassigned to Tim Taylor.	Add Attachment
Amy Anderson	Nov 04, 2016 09:52 AM	Degree works keeps cycling when he enters a student ID. Mike S. says the the browser just needs updated and the cache cleared and it should work. WOU# 20121265	Add Attachment