Service Request Ticket - # 61943

Service Request Information

CONTACT Name Jones, Beth   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 04, 2016 12:01 PM
Department College of Education Phone 88235
Location Email jonesb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20160183[Edit Inv] (opens in a new window) Bldg/Room RWEC 120
Service Tag Description Xerox Phaser 4622/DT Black & White Laser Printer
Serial No. D6X467631 Location Beth Jones

Model 4622/DT Hostname rwec-120.wou.edu
Notes 1200dpi x 1200dpi (B&W), 1200sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, RJ-45 / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty 2 550 sheet paper trays IP:140.211.184.27 Ink/Toner Refill Xerox Black High Capacity 106R01535; Xerox Black Standard Capacity 106R01533

Wired NIC 00:00:AA:D9:C0:2D

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Nov 04, 2016 03:55 PM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Nov 04, 2016 03:55 PM 
Printer is working fine now. The printer had IP
mismatch, picking up IP that starts with 169. I
configure an IP 140.211.184.22. Presently is
working fine. I think this issue occur because the
power cord was not properly connected. I go to
know that was the reason because i hard boot the
printer after i assign the IP manually. and It
went back to 169.
It is working now
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Amy Anderson Nov 04, 2016 12:01 PM 
Beth is in RWEC 120 and the printer in there is 
having an error saying that the printer is not 
connecting with the computer. WOU# 20160183[Edit Inv]
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