Service Request Ticket

Service Request Information

CONTACT	Name	Gunther, Lindsay	Date	Nov 07, 2016 08:48 AM
	Department	Health & Exercise Science	Phone	88908
	Location		Email	guntherl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20160184 (opens in a new window)	Bldg/Room	RWEC 239
	Service Tag		Description	Xerox Phaser 4622/DT Black & White Laser Printer
	Serial No.	D6X467677	Location	Health&Exercise Science Office printer
	Model	4622/DT	Hostname	rwec-239.wou.edu
	Notes	1200dpi x 1200dpi (B&W), 1200sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, RJ-45 / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty 2 550 sheet paper trays IP:140.211.184.25	Ink/Toner Refill	Xerox Black High Capacity 106R01535; Xerox Black Standard Capacity 106R01533
	Wired NIC	00:00:AA:D9:BF:F0

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	rring14@wou.edu	88925

Entered by	Date	Memo
Ryp Ring			Email Public
Entered by	Date	Memo
Ryp Ring	Nov 07, 2016 10:25 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ryp Ring	Nov 07, 2016 10:25 AM	Changed the network settings from DHCP to static, also did the same for RWEC 139	Add Attachment
John Rushing	Nov 07, 2016 09:58 AM	Task reassigned to Ryp Ring.	Add Attachment
John Rushing	Nov 07, 2016 09:58 AM	Ryp went down to take a look at this.	Add Attachment
Kyle Arthenayake	Nov 07, 2016 08:48 AM	**This is an email** Hello, I'm in need of some help with my xerox printer. On Friday, it was working fine. This morning, I try to print, and it brings up an error and doesn't allow for any printing. Xerox 20160184, Phaser 4622 BOOTP Server Error is what it displays.	Add Attachment