Service Request Ticket - # 61952

Service Request Information

CONTACT Name Sampson, Minetta   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 07, 2016 01:58 PM
Department College of Liberal Arts and Sciences Phone 88461
Location Email sampsonm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140649[Edit Inv] (opens in a new window) Bldg/Room ITC 001
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. C02PQ16CF8J7 Location PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.14 (Mojave) Software MS Office 2011 Std for MAC from xxxx2014004298

Wired NIC 98:5A:EB:CD:3A:0F


Wireless NIC AC:29:3A:94:2C:99


Bluetooth NIC AC:29:3A:94:2C:9A

TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact nwanderschied14@wou.edu 88925

Tracking

Entered by Date Memo
Nick Wanderschied
Email

Public
Entered by Date Memo
Nick Wanderschied Nov 17, 2016 12:59 PM 
Status changed from (1) Pending to (5) Completed
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Nick Wanderschied Nov 17, 2016 12:59 PM 
Connected her to printers and gave her admin 
rights
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Megan Thibeault Nov 17, 2016 12:49 PM 
Status changed from (5) Completed to (1) Pending
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Nick Wanderschied Nov 17, 2016 12:04 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Nick Wanderschied Nov 17, 2016 12:04 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Nick Wanderschied Nov 17, 2016 12:04 PM 
Never emailed me back
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Nick Wanderschied Nov 15, 2016 11:15 AM 
Task reassigned to UCS Tech.
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Nick Wanderschied Nov 15, 2016 11:15 AM 
Task reassigned to Tricia Flaherty.
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Nick Wanderschied Nov 15, 2016 11:15 AM 
Emailed asking for availability for a follow up.
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Nick Wanderschied Nov 15, 2016 11:14 AM 
Set this up but she was not there so someone will 
need to give her admin rights and follow up.
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Nick Wanderschied Nov 15, 2016 09:44 AM 
Task reassigned to Nick Wanderschied.
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Ranjit Kayastha Nov 09, 2016 12:02 PM 
Sent email asking for availability.
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Ranjit Kayastha Nov 09, 2016 12:01 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Ranjit Kayastha Nov 09, 2016 12:01 PM 
Finished the updates that Tim left.

All done. Ready to go.
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Ranjit Kayastha Nov 09, 2016 09:59 AM 
Task reassigned to UCS Tech.
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Ranjit Kayastha Nov 09, 2016 09:58 AM 
Task reassigned to New Equip. Setup.
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Ranjit Kayastha Nov 09, 2016 09:58 AM 
Moved in AD to FactStaff-Creative Arts-Computers
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Tim Taylor Nov 09, 2016 09:54 AM 
Task reassigned to UCS Tech.
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Tim Taylor Nov 09, 2016 09:54 AM 
finished imaging and updating
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Ryp Ring Nov 08, 2016 04:40 PM 
Started imaging, its on the imaging desk
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Courtney Croy Nov 07, 2016 01:58 PM 
GFA EQUIP SETUP: A 21.5in iMac W#20140649[Edit Inv] is to be set 
up and delivered for the Costume Shop/Minetta Sampson in 
Rice Auditorium 110C. This will be replacing Apple computer 
W#20091460[Edit Inv]. The new CPU is located in ITC 008 on the 
counter across from the storage wall.
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