Service Request Ticket

Service Request Information

CONTACT	Name	Cole, Amanda	Date	Nov 07, 2016 03:51 PM
	Department	The Research Institute	Phone
	Location		Email	colea@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101299 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
	Serial No.	29VZHQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0080720 installed as Office Pro Plus 2007
	Wired NIC	78:2B:CB:A1:DD:FA

TECHS	Submitted by	Natalie Plasker	Contact	nplasker15@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Nov 08, 2016 03:52 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Megan Thibeault	Nov 08, 2016 03:52 PM	fixed, Paul had to fix the port	Add Attachment
Megan Thibeault	Nov 08, 2016 03:32 PM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Nov 08, 2016 03:13 PM	88959 todd 132	Add Attachment
Megan Thibeault	Nov 08, 2016 11:24 AM	Make sure to take the pinger with you	Add Attachment
Megan Thibeault	Nov 08, 2016 11:24 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Megan Thibeault	Nov 08, 2016 11:24 AM	**This is an email** I believe it is a connection issue, I restarted my computer a few times and it still says I have no internet connection. A good time to come by would be between 2:30 and 4 today. Thank you! Amanda	Add Attachment
Megan Thibeault	Nov 08, 2016 08:32 AM	**This is an outgoing email** Hi Amanda, I need some additional information regarding service request #61955 Description: connection issue We were wondering when a good time for a tech to come by and check out your connection issue. Thanks, Megan	Add Attachment Public
Ranjit Kayastha	Nov 07, 2016 04:14 PM	Left a VM asking for availability. 88959	Add Attachment
Natalie Plasker	Nov 07, 2016 03:51 PM	She is having trouble connecting to the internet on her computer	Add Attachment