Service Request Ticket - # 61958

Service Request Information

CONTACT Name Ayer, Lyn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 08, 2016 10:11 AM
Department Phone 88328
Location Email ayerl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130096[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag F2TFNX1 Description Dell Latitude E6430, IntelCore i7, 2.7GHz, 6M Cach
Serial No. F2TFNX1 Location PDR 2023 Giveaway

CPU Intel Core i7-3740QM(2.7GHz, 6M cache)


OS Windows 7 Pro, 64 bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0091478 downgraded to Pro Plus 2010

Wired NIC F0:1F:AF:32:13:65


Wireless NIC 70:18:8B:22:17:FE


Bluetooth NIC B0:05:94:EF:C0:35

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact nwanderschied14@wou.edu 88925

Tracking

Entered by Date Memo
Nick Wanderschied
Email

Public
Entered by Date Memo
Nick Wanderschied Nov 08, 2016 12:34 PM 
Status changed from (1) Pending to (5) Completed
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Nick Wanderschied Nov 08, 2016 12:34 PM 
Ran sophos and malware bytes
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Amy Anderson Nov 08, 2016 10:57 AM 
Lyn called saying that the scan is completed, but 
there was one more scan running in the background. 
She would like for someone to come take a look
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Amy Anderson Nov 08, 2016 10:11 AM 
Lyn was on google chrome last night when a message 
from Microsoft popped up saying that she had a 
virus she was unable to get rid of the warning so 
she closed her laptop.
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