Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Strapp-Johnson, Chehalis	Date	Nov 08, 2016 12:22 PM
	Department	Behavioral Sciences Division	Phone	88316
	Location		Email	strappc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141253 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	5BWHV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	5BWHV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D6:03:15

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Dec 19, 2016 03:23 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Dec 19, 2016 03:23 PM	Setup completed.	Add Attachment
Shandelle Plasker	Dec 14, 2016 12:07 PM	She changed the time and date from today to Monday the 19th between the times of 9 and 4	Add Attachment
Shina Oladiti	Dec 14, 2016 08:34 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Megan Thibeault	Dec 13, 2016 08:39 AM	Priority changed from (1) Highest Priority to (3) Priority.	Add Attachment
Kyle Arthenayake	Dec 12, 2016 01:12 PM	contact before arriving	Add Attachment
Tim Taylor	Dec 12, 2016 12:32 PM	Task reassigned to UCS Tech.	Add Attachment
Tim Taylor	Dec 12, 2016 12:32 PM	Went at 12pm and she wasn't there. I called her office and left a voicemail to reschedule a time to set up her new computer.	Add Attachment
Megan Thibeault	Dec 12, 2016 09:47 AM	Task reassigned to Tim Taylor.	Add Attachment
Megan Thibeault	Dec 12, 2016 09:47 AM	Priority changed from (6) No Response Necessary to (1) Highest Priority.	Add Attachment
Ranjit Kayastha	Nov 11, 2016 09:21 AM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Ranjit Kayastha	Nov 11, 2016 09:21 AM	Priority changed from (3) Priority to (6) No Response Necessary.	Add Attachment
Ranjit Kayastha	Nov 11, 2016 08:57 AM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	Nov 11, 2016 08:57 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Nov 11, 2016 08:57 AM	Sent email asking for availability. Tim is putting both the machine back to the shelves.	Add Attachment
Ranjit Kayastha	Nov 11, 2016 08:53 AM	Moved both the Machines in AD to FacStaff-Social Science-Computers	Add Attachment
Tim Taylor	Nov 11, 2016 08:49 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Tim Taylor	Nov 11, 2016 08:49 AM	************************************************** Please update in AD **************************************************	Add Attachment
Tim Taylor	Nov 11, 2016 08:48 AM	Windows updates are done.	Add Attachment
Shina Oladiti	Nov 10, 2016 09:53 AM	updates are done, running windows update onW#20141254. W#20141253 need the rest of the update.	Add Attachment
Ranjit Kayastha	Nov 09, 2016 04:32 PM	Started Imaging both the Computers. Has been sticked, needs rest of the setup. It's on the Stand up desk.	Add Attachment
Courtney Croy	Nov 08, 2016 12:25 PM	*Please note* Please wait to contact and deliver until December.	Add Attachment
Courtney Croy	Nov 08, 2016 12:22 PM	GFA EQUIP SETUP: A Dell CPU W#20141253 and Monitor W#20141035 are to be set up for Chehalis Strapp-Johnson in Todd 309. These will be replacing CPU W#20101164 and Monitor W#20101204 There is another set up for the Language Faculty lab in Todd 310. CPU W#20141254 and Monitor W#20141036. These will be replacing CPU W#20101163 and Monitor W#20101203. These set ups are located in ITC 008 on the GFA Shelf in the hallway.	Add Attachment