Service Request Ticket

Service Request Information

CONTACT	Name	Parpart, Jerrie Lee	Date	Nov 09, 2016 12:40 PM
	Department	Library & Media Services	Phone	88419
	Location		Email	parparj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141142 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	BZTHV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	BZTHV42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298; TRANSFERRED from old CPU W#20101466 SR59527 MAR2016: Adobe Design Premium CS5.5 WIN from P0081871; Oxygen XML Editor(original v13 VISA2011002717) current maint release v17 on VISA2015004705; CANCELED JUNE2019 [Adobe CC2015(named user)MAY2016 - Add adobe CC desktop order#9075]
	Wired NIC	98:90:96:D5:7F:28

TECHS	Submitted by	Kirsten Fauser	Contact	kfauser13@wou.edu
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Nov 09, 2016 03:13 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Nov 09, 2016 03:13 PM	Done!	Add Attachment
Shina Oladiti	Nov 09, 2016 01:54 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Kirsten Fauser	Nov 09, 2016 12:40 PM	Called and said that when she is on any internet browser a pop up "ad" comes up. It sometimes won't go away for about 30 seconds. And is constantly coming back up. She thinks it is called "stack player". Would like someone to come help her figure out how to get rid of it. Is available all day until 6pm.	Add Attachment