Service Request Ticket

Service Request Information

CONTACT	Name	Carter, Scott	Date	Nov 09, 2016 01:42 PM
	Department	Library & Media Services	Phone	88848
	Location		Email	carters@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110398 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25L61E0DNML	Location	PDR
	CPU	3.4GHz Quad-Core Intel Core i7
	OS	MAC OS X 10.12 (macOS Sierra)	Software	bundled with iLife'11, OpenOffice, (Large set of Freeware from Tankersly), Adobe CS5.5 Master Coll. for MAC from P0083034, AutoDesk Ent. Creation Suite(Maya) from P0083231, MAX/MSP/Jitter6 + Gen from P0083230, Adobe Master Coll. CS6 from P0091311 JULY2013
	Wired NIC	3C:07:54:27:47:A3
	Wireless NIC	E4:CE:8F:67:D0:AB
	Bluetooth NIC	34:51:C9:F3:73:CF

TECHS	Submitted by	Kirsten Fauser	Contact	kfauser13@wou.edu
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Nov 10, 2016 11:17 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Nov 10, 2016 11:15 AM	I called and left Scott a voicemail and explained that there is only 1 license for this. SR 59230 had us transfer the software from HL 221 to HL 222.	Add Attachment
Megan Thibeault	Nov 09, 2016 02:02 PM	Please have a student get this done and make sure the other macs have the software they need, thanks!	Add Attachment
Megan Thibeault	Nov 09, 2016 01:50 PM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Nov 09, 2016 01:50 PM	Did you reimage this machine the other week?	Add Attachment
Kirsten Fauser	Nov 09, 2016 01:42 PM	**This is an email** Hi, It looks like Final Cut Pro was not put back on the Mac in HL 221 when it was re-imaged. Could we have that restored? (Same version as the Mac in HL 222.) Thanks, Scott	Add Attachment