Service Request Ticket - # 61978

Service Request Information

CONTACT Name Bleakney-Huebsch, Dana   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 09, 2016 02:18 PM
Department The Research Institute Phone 88496
Location Email bleakneyd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160438[Edit Inv] (opens in a new window) Bldg/Room TODD 221
Service Tag J42TBG2 Description Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
Serial No. J42TBG2 Location Bertha Camacho, TRI

CPU Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511

Wired NIC 18:DB:F2:28:51:F4


Wireless NIC 90:CD:B6:1D:37:DB

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact rring14@wou.edu 88925

Tracking

Entered by Date Memo
Ryp Ring
Email

Public
Entered by Date Memo
Ryp Ring Nov 11, 2016 08:29 AM 
Task reassigned to Ryp Ring.
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Ryp Ring Nov 11, 2016 08:29 AM 
Status changed from (1) Pending to (5) Completed
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Ryp Ring Nov 11, 2016 08:29 AM 
A co worker had already helped her with her issue, 
I think her laptop wasn't connected to wifi when 
we delivered it and thats why she couldnt connect 
to anything
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Kyle Arthenayake Nov 09, 2016 02:18 PM 
Dana is having trouble with her newly acquired
device. She can not connect to her I drive, has no
internet access and can not connect to the
wireless network.
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