Service Request Ticket - # 61979

Service Request Ticket - # 61979

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Service Request Information

CONTACT	Name	Groshong, Cara	Date	Nov 09, 2016 03:19 PM
	Department	Advancement & Foundation	Phone	88148
	Location		Email	groshonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160415 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	3CMXRD2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	3CMXRD2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511
	Wired NIC	18:66:DA:1C:1A:A4

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	ttaylor13@wou.edu	88925

Tracking

Entered by	Date	Memo
Tim Taylor			Email Public
Entered by	Date	Memo
Tim Taylor	Nov 14, 2016 03:20 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Tim Taylor	Nov 14, 2016 03:18 PM	Delivered and setup, added admin rights	Add Attachment
Tim Taylor	Nov 14, 2016 02:01 PM	Task reassigned to Tim Taylor.	Add Attachment
Ranjit Kayastha	Nov 14, 2016 11:46 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Ranjit Kayastha	Nov 14, 2016 11:46 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Ranjit Kayastha	Nov 14, 2016 11:46 AM	Moved in AD to FacStaff-University Advancement-Computers	Add Attachment
Shina Oladiti	Nov 11, 2016 05:01 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Nov 11, 2016 05:01 PM	He want it setup after lunch on Monday	Add Attachment
Shina Oladiti	Nov 11, 2016 04:59 PM	*************************************** Update in AD ***************************************	Add Attachment
Shina Oladiti	Nov 11, 2016 04:52 PM	Prepped, and running windows update	Add Attachment
Tim Taylor	Nov 11, 2016 09:35 AM	This being sticked and located on counter next to Paul	Add Attachment
Tricia Flaherty	Nov 10, 2016 05:03 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Nov 10, 2016 05:03 PM	position is to be filled and base image is all that is needed. They would like to get the stations in place before the new people arrive	Add Attachment
Courtney Croy	Nov 09, 2016 03:19 PM	NEW EQUIP SETUP: A Dell CPU W#20160415 and Monitor W#20160455 are to be set up and delivered for the Donor Steward position in University Advancement. Contact is Cara Groshong, secondary contact Scott Killip.	Add Attachment