Service Request Ticket - # 61985

Service Request Information

CONTACT Name Mercer, Heather   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 10, 2016 11:06 AM
Department Human Resources Phone 88963
Location Email mercerh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140372[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag GCBZN12 Description Dell Latitude E6440, i7-4610M Processor
Serial No. GCBZN12 Location PDR 2023 Giveaway

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 34:E6:D7:0D:06:FA


Wireless NIC 80:00:0B:4D:D5:5A


Bluetooth NIC 80:00:0B:4D:D5:5E

TECHS Submitted by Hallie Jensen Contact hjensen15@wou.edu 88925
Primary Technician Contact rring14@wou.edu 88925

Tracking

Entered by Date Memo
Ryp Ring
Email

Public
Entered by Date Memo
Ryp Ring Nov 10, 2016 11:36 AM 
Status changed from (1) Pending to (5) Completed
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Ryp Ring Nov 10, 2016 11:36 AM 
went over and updated Java, her version was out of 
date, we good
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Ryp Ring Nov 10, 2016 11:26 AM 
Task reassigned to Ryp Ring.
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Megan Thibeault Nov 10, 2016 11:10 AM 
Priority changed from (3) Priority to (2) High Priority.
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Hallie Jensen Nov 10, 2016 11:06 AM 
Trying to log into banner and says that it is
blocked by security setting.
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