Service Request Ticket - # 61986

Service Request Information

CONTACT Name Groshong, Cara   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 10, 2016 12:26 PM
Department Advancement & Foundation Phone 88148
Location Email groshonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20150421[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 6700/DN Color Laser Printer
Serial No. AB9786206 Location PDR

Model 6700/DN Hostname ad-wolf.wou.edu
Notes Duplex/two-sided printing standard, Letter to Legal (8.5 in x 14 in), 2400dpi x 1200dpi (B&W) & 2400dpi x 1200dpi (color), maximum Duty Cycle1 120,000 images/month Recommended Monthly Print Volume: From 2,000-14,000pages up to 47 ppm(mono)/up to 47 ppm(color) capacity: 1250 sheets Tray 1 (Multipurpose tray): 150 sheets, Tray 2: 550 sheets; Gigabit LAN Ethernet or USB 2.0; NETWORK PRINTER IP ADDRESS:140.211.117.18 Replaced WOU#20131033 Ink/Toner Refill Standard-capacity toner cartridge: Black: part#106R01506, Cyan: part#106R01503, Magenta:part#106R01504 Yellow: part#106R01505 and High-capacity toner cartridges: Black part#106R01510, Cyan: part#106R01507, Magenta: part#106R01508, Yellow: part#106R01509;

Wired NIC 9C:93:4E:68:0B:7D

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Nov 15, 2016 12:48 PM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Nov 15, 2016 12:48 PM 
Reset NVRAM. Also deleted driver and printer off
her machine then re added it. Works great now.
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Megan Thibeault Nov 10, 2016 12:26 PM 
****This is an email****
Hi,

I can't get the printer Wolf to stop printing on
both sides. I've tried resetting every printing
option I can find and it still continues to print
on both sides.

#20150421[Edit Inv]

Thank you,
Cara

Cara Groshong
​
Advancement Operations & Finance Director
WOU Advancement ~ WOU Foundation
503.838.8148

​
And give. Give in any way you can, of whatever you
possess. To give is to love. To withhold is to
wither. Care less for your harvest than for how it
is shared, and your life will have meaning and
your heart will have peace.” ~Kent Nerburn
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