Service Request Ticket - # 61987

Service Request Ticket - # 61987

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Service Request Information

CONTACT	Name	Groshong, Cara	Date	Nov 10, 2016 12:47 PM
	Department	Advancement & Foundation	Phone	88148
	Location		Email	groshonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160453 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	DCP6TC2	Description	Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
	Serial No.	DCP6TC2	Location	PDR
	CPU	Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop FEB2018 SR#66571
	Wired NIC	18:DB:F2:36:BA:2C
	Wireless NIC	90:CD:B6:6C:43:51

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	ttaylor13@wou.edu	88925

Tracking

Entered by	Date	Memo
Tim Taylor			Email Public
Entered by	Date	Memo
Tim Taylor	Nov 14, 2016 03:19 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Tim Taylor	Nov 14, 2016 03:15 PM	Delivered and set up with admin rights. He had a dock that went with it an made sure that worked too.	Add Attachment
Tim Taylor	Nov 14, 2016 02:01 PM	Task reassigned to Tim Taylor.	Add Attachment
Ranjit Kayastha	Nov 14, 2016 11:47 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Ranjit Kayastha	Nov 14, 2016 11:47 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Ranjit Kayastha	Nov 14, 2016 11:47 AM	Moved in AD to FacStaff-University Advancement-Computers	Add Attachment
Shina Oladiti	Nov 11, 2016 05:02 PM	He want it setup on Monday after lunch.	Add Attachment
Shina Oladiti	Nov 11, 2016 02:47 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Nov 11, 2016 02:47 PM	Sent an email for availability.	Add Attachment
Shina Oladiti	Nov 11, 2016 12:35 PM	******************************** Update in AD ********************************	Add Attachment
Shina Oladiti	Nov 11, 2016 12:35 PM	Prepped and ready to be delivered. It is back on the counter.	Add Attachment
Tim Taylor	Nov 11, 2016 09:36 AM	This is being sticked and located on counter next to Paul	Add Attachment
Tricia Flaherty	Nov 10, 2016 05:04 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Nov 10, 2016 05:04 PM	position is to be filled and base image is all that is needed. They would like to get the stations in place before the new people arrive	Add Attachment
Courtney Croy	Nov 10, 2016 12:51 PM	Secondary contact is Scott Killip	Add Attachment
Courtney Croy	Nov 10, 2016 12:47 PM	NEW EQUIP SETUP: A Dell Laptop W#20160453 is to be set up and delivered for the new reception laptop station in University Advancement. This is to be paired with dock W#20110219.	Add Attachment