Service Request Ticket - # 61994

Service Request Information

CONTACT Name Laine, Maria   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 11, 2016 10:41 AM
Department Education & Leadership Phone 89289
Location Email lainem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150412[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. SC1MRD0L6DV30 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.13 (High Sierra) Software Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715;

Wired NIC 38:C9:86:42:65:8D


Wireless NIC A4:F1:E8:D5:E3:9C


Bluetooth NIC A4:F1:E8:D5:E3:9D

TECHS Submitted by Kirsten Fauser Contact kfauser13@wou.edu
Primary Technician Contact rring14@wou.edu 88925

Tracking

Entered by Date Memo
Ryp Ring
Email

Public
Entered by Date Memo
Ryp Ring Nov 11, 2016 11:24 AM 
Status changed from (1) Pending to (5) Completed
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Ryp Ring Nov 11, 2016 11:24 AM 
went over and there wasn't much I could do 
since she wasn't having a problem when i got 
there, her machine apparently does this 
periodically and I just told her steps in which 
she could get her computer's wifi to start 
working again.
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Ryp Ring Nov 11, 2016 11:07 AM 
Task reassigned to Ryp Ring.
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Kirsten Fauser Nov 11, 2016 10:41 AM 
Has had this issue before. Her laptop does not 
connect to the wifi and she would like someone to 
come help her again. 
She is available all day until 2:30.
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