Service Request Ticket - # 62017

Service Request Information

CONTACT Name Witwer, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 15, 2016 01:11 PM
Department Business/Economics Division Phone 88421
Location Email witwerk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141255[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 3KTHV42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:D4:7F:04

TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Dec 02, 2016 02:33 PM 
Status changed from (2) Scheduled to (5) Completed
 Add Attachment
Shina Oladiti Dec 02, 2016 02:33 PM 
Setup Done, brought back a monitor with W#20090604[Edit Inv]
which is the oldest instead of W#20101187[Edit Inv]
Add Attachment
Shina Oladiti Nov 30, 2016 04:10 PM 
Task reassigned to Adeshina Oladiti.
 Add Attachment
Nick Wanderschied Nov 28, 2016 06:18 PM 
Priority changed from (4) Moderate Priority to (3) Priority.
 Add Attachment
Shina Oladiti Nov 21, 2016 09:36 AM 
Status changed from (6) Ready to Deliver to (2) Scheduled
 Add Attachment
Shina Oladiti Nov 21, 2016 09:36 AM 
Called her to follow up and she prefer the setup
to be done Friday of dead week which is 12/02, 1:00pm.
 Add Attachment
Nick Wanderschied Nov 17, 2016 02:19 PM 
Priority changed from (3) Priority to (4) Moderate Priority.
 Add Attachment
Nick Wanderschied Nov 17, 2016 02:19 PM 
She said either dead week or finals week. I told 
her we would check in with her around then.
 Add Attachment
Ranjit Kayastha Nov 16, 2016 03:57 PM 
Status changed from (1) Pending to (6) Ready to Deliver
 Add Attachment
Ranjit Kayastha Nov 16, 2016 03:57 PM 
Moved in AD to FacStaff-Business & Economics-Computer
 Add Attachment
Shina Oladiti Nov 16, 2016 12:22 PM 
Task reassigned to UCS Tech.
 Add Attachment
Shina Oladiti Nov 16, 2016 12:21 PM 
Sent email for availability
Add Attachment
Shina Oladiti Nov 16, 2016 12:20 PM 
**************************************
Update in AD
**************************************
 Add Attachment
Shina Oladiti Nov 16, 2016 12:20 PM 
Prepped and ready to be delivered. It is back on
the rack.
 Add Attachment
Tim Taylor Nov 16, 2016 09:43 AM 
its imaged, just needs windows updates
 Add Attachment
Courtney Croy Nov 15, 2016 01:11 PM 
GFA EQUIP SETUP: A Dell PC Desktop C: 20141255[Edit Inv] M: 
20141037[Edit Inv] are to be set up for Kathy Witwer in West House 
113. These will be replacing C: 20101147[Edit Inv] and M: 20101187[Edit Inv].  
This is to be delivered during finals week. This is located in 
ITC 008 in the hallway on the GFA Rack against the wall.
Add Attachment