Service Request Ticket - # 62019

Service Request Information

CONTACT Name Shaw, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 15, 2016 01:15 PM
Department Business/Economics Division Phone 88466
Location Email shawd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141257[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag FLTHV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. FLTHV42 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:D6:48:D5

TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Nov 30, 2016 02:02 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Ranjit Kayastha Nov 30, 2016 02:00 PM 
Delivery and Setup completed.
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Megan Thibeault Nov 30, 2016 08:21 AM 
Task reassigned to Ranjit Kayastha.
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Megan Thibeault Nov 30, 2016 08:21 AM 
****This is an email****
Hi Megan, 

I will be in my office at 1pm tomorrow (Wednesday)
for the setup of the new PC. 

Best Regards, 

Dave
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Megan Thibeault Nov 29, 2016 12:18 PM 
****This is an email****
Hi Megan, 

I am trying to coordinate this with a makeup 
test I have to give a student, and I'm hoping 
to do that tomorrow. 

Will let you know as soon as I get it 
confirmed. 

Dave
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Megan Thibeault Nov 29, 2016 12:04 PM 
Status changed from (6) Ready to Deliver to (7) Waiting for Contact
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Megan Thibeault Nov 29, 2016 12:04 PM 
****This is an outgoing email****
Hi David ,

We were just following up with you regarding a 
service request that we have for you.  (#62019)

Description: **waiting for reschedule* GFA EQUIP 
SETUP:  OptiPlex 9020 SFF I7-4790 to West House 
201

We were wondering when a good time for us to come 
by and setup your new computer.

Thanks,
Megan Eichler
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Public
Tim Taylor Nov 21, 2016 01:54 PM 
Called and left a voice mail to reschedule a time
for us to come and set up his computer. When
Ranjit went today he was not there at his previous
scheduled time.
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Ranjit Kayastha Nov 21, 2016 12:39 PM 
The cart is in 008 with the computer and monitor.
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Ranjit Kayastha Nov 21, 2016 12:39 PM 
Status changed from (2) Scheduled to (6) Ready to Deliver
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Ranjit Kayastha Nov 21, 2016 12:39 PM 
Status changed from (2) Scheduled to (6) Ready to Deliver
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Ranjit Kayastha Nov 21, 2016 12:39 PM 
Went there at 11:55 and waited till 12:30. He did
not show up. I asked the front desk lady and she
said he is very specific about his computer so she
didn't let me get in too.
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Megan Thibeault Nov 21, 2016 08:33 AM 
Task reassigned to Ranjit Kayastha.
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Megan Thibeault Nov 21, 2016 08:33 AM 
Jing is freeware
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Nick Wanderschied Nov 18, 2016 05:10 PM 
He also wants to know if we can install Jing? I'm not sure what 
that is.
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Shina Oladiti Nov 18, 2016 12:59 PM 
Status changed from (6) Ready to Deliver to (2) Scheduled
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Nick Wanderschied Nov 17, 2016 02:33 PM 
Emailed asking for availability.
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Ranjit Kayastha Nov 16, 2016 04:59 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Ranjit Kayastha Nov 16, 2016 04:59 PM 
Moved in AD to FacStaff-Business & Economics-Computer
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Shina Oladiti Nov 16, 2016 04:28 PM 
Task reassigned to UCS Tech.
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Shina Oladiti Nov 16, 2016 04:27 PM 
Sent email for availability
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Shina Oladiti Nov 16, 2016 04:26 PM 
*****************************************
Update in AD
*****************************************
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Shina Oladiti Nov 16, 2016 04:26 PM 
Prepped and ready to be delivered. It is back on
the rack.
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Shina Oladiti Nov 16, 2016 04:25 PM 
Imaging completed.
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Courtney Croy Nov 15, 2016 01:15 PM 
GFA EQUIP SETUP: A Dell PC Desktop C: 20141257[Edit Inv] M: 
20141039[Edit Inv] are to be set up for David Shaw in West House 
201. These will be replacing C: 20110157[Edit Inv] and M: 20110210[Edit Inv].  
This is to be delivered either before Winter Break or after in 
January. This is located in ITC 008 in the hallway on the GFA 
Rack against the wall.
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