Service Request Ticket - # 62020

Service Request Information

CONTACT Name Oerther, Frederick   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 15, 2016 01:16 PM
Department Business/Economics Division Phone 89296
Location Email oertherf@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141258[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 5JTHV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 5JTHV42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:D4:72:65

TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Nov 29, 2016 11:11 AM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Nov 29, 2016 11:11 AM 
DONE!!
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Ranjit Kayastha Nov 28, 2016 02:29 PM 
Task reassigned to Ranjit Kayastha.
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Ryp Ring Nov 28, 2016 10:35 AM 
Priority changed from (3) Priority to (2) High Priority.
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Ryp Ring Nov 28, 2016 10:33 AM 
Task reassigned to UCS Tech.
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Ryp Ring Nov 28, 2016 10:33 AM 
Contact changed from Michael Martin to Frederick Oerther.
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Ryp Ring Nov 28, 2016 10:30 AM 
Contacted Fred and he wants his documents 
delivered from 12-2 or around 3:30. The USB is on 
Megan's desk; take the 'Fred' folder and put it on 
his new machine
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Ryp Ring Nov 23, 2016 10:02 AM 
Deliver the usb with his profile on it
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Ryp Ring Nov 22, 2016 03:14 PM 
Updated inventory on both machines
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Ryp Ring Nov 22, 2016 03:13 PM 
THE CPU IN THIS SR IS NOW FREDERICK OERTHER'S 
MACHINE.  I gave admin rights to Fred on 
20141258[Edit Inv].  Also delivered 20141259[Edit Inv] to Micheal 
Martin. John put documents from Fred's old 
machine on an external harddrive so we can give 
him his documents within a couple days; he left 
for the rest of today
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Megan Thibeault Nov 22, 2016 01:42 PM 
Task reassigned to Ryp Ring.
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Megan Thibeault Nov 22, 2016 01:24 PM 
Status changed from (5) Completed to (1) Pending
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Shina Oladiti Nov 21, 2016 08:27 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Shina Oladiti Nov 21, 2016 08:27 AM 
Done!
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Shina Oladiti Nov 21, 2016 08:23 AM 
Michael's old CPU: WOU#20110938[Edit Inv]. It was switched
with Fred's
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Shina Oladiti Nov 21, 2016 08:18 AM 
It looks like Fred Oerther and Micheal Martin
switched their old machine. The old machine in
Micheal's office is WOU#20110983[Edit Inv] and Fred would
probably have WOU#20110937[Edit Inv].
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Shina Oladiti Nov 18, 2016 03:11 PM 
Task reassigned to Adeshina Oladiti.
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Shina Oladiti Nov 18, 2016 03:11 PM 
Set up done!
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Natalie Plasker Nov 18, 2016 01:52 PM 
Called Lady named Kathy Witwer it available to let
someone in to deliver **until 5pm 11/18**
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Shina Oladiti Nov 18, 2016 01:41 PM 
Left VM for Kathy on time availability.
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Nick Wanderschied Nov 18, 2016 01:00 PM 
He said any time is good, just have Kathy let you in. He does 
not need any of the files on the old hard drive.
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Nick Wanderschied Nov 17, 2016 02:33 PM 
Emailed asking for availability.
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Ranjit Kayastha Nov 16, 2016 03:57 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Ranjit Kayastha Nov 16, 2016 03:57 PM 
Moved in AD to FacStaff-Business & Economics-Computer
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Shina Oladiti Nov 16, 2016 12:10 PM 
Task reassigned to UCS Tech.
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Shina Oladiti Nov 16, 2016 12:08 PM 
Sent an email for availability
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Shina Oladiti Nov 16, 2016 12:08 PM 
****************************************
Update in AD
****************************************
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Shina Oladiti Nov 16, 2016 12:07 PM 
Prepped and ready to be delivered. It is back on
the rack.
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Tim Taylor Nov 16, 2016 09:43 AM 
imaged, just needs windows updates
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Courtney Croy Nov 15, 2016 01:16 PM 
GFA EQUIP SETUP: A Dell PC Desktop C: 20141258[Edit Inv] M: 
20141040[Edit Inv] are to be set up for Michael Martin in West House 
210. These will be replacing C: 20110937[Edit Inv] and M: 20111054[Edit Inv].  
This is to be delivered either before Winter Break or after in 
January. This is located in ITC 008 in the hallway on the GFA 
Rack against the wall.
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