Service Request Ticket - # 62021

Service Request Information

CONTACT Name Oerther, Frederick   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 15, 2016 01:18 PM
Department Business/Economics Division Phone 89296
Location Email oertherf@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141259[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 84WHV42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:D6:02:FF

TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact rring14@wou.edu 88925

Tracking

Entered by Date Memo
Ryp Ring
Email

Public
Entered by Date Memo
Ryp Ring Nov 23, 2016 10:01 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Ryp Ring Nov 22, 2016 03:15 PM 
I'll leave this ticket open in case Micheal is 
surprised with the new machine
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Ryp Ring Nov 22, 2016 03:14 PM 
Updated inventory on both machines
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Ryp Ring Nov 22, 2016 03:09 PM 
THE CPU IN THIS SR IS NOW MICHEAL MARTIN'S 
MACHINE.  Micheal was not there when I 
delivered it, I set it up anyway, gave micheal 
admin rights to 20141259[Edit Inv]. Also gave admin 
rights to Fred on 20141258[Edit Inv]
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Megan Thibeault Nov 22, 2016 01:41 PM 
Task reassigned to Ryp Ring.
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Shina Oladiti Nov 21, 2016 09:39 AM 
Called him to follow up and he said he is going to
respond to the email he received from us as soon
as he could to set up a time.
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Shina Oladiti Nov 21, 2016 08:22 AM 
Fred Old CPU: WOU#20110937[Edit Inv]
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Shina Oladiti Nov 21, 2016 08:17 AM 
It looks like Fred Oerther and Micheal Martin
switched their old machine. The old machine in
Micheal's office is WOU#20110983[Edit Inv] and Fred would
probably have WOU#20110937[Edit Inv].
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Nick Wanderschied Nov 17, 2016 02:33 PM 
Emailed asking for availability.
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Ranjit Kayastha Nov 16, 2016 05:00 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Ranjit Kayastha Nov 16, 2016 05:00 PM 
Moved in AD to FacStaff-Business & Economics-Computer
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Shina Oladiti Nov 16, 2016 04:30 PM 
Task reassigned to UCS Tech.
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Shina Oladiti Nov 16, 2016 04:30 PM 
Sent email for availability
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Shina Oladiti Nov 16, 2016 04:29 PM 
***********************************
Update in AD
***********************************
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Shina Oladiti Nov 16, 2016 04:28 PM 
Prepped and ready to be delivered. It is back on
the rack.
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Shina Oladiti Nov 16, 2016 04:28 PM 
Imaging completed.
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Courtney Croy Nov 15, 2016 01:18 PM 
GFA EQUIP SETUP: A Dell PC Desktop C: 20141259[Edit Inv] M: 
20141043[Edit Inv] are to be set up for Fred Oerther in West House 
210. These will be replacing C: 20110938[Edit Inv] and M: 20090996[Edit Inv].  
This is to be delivered either before Winter Break or after in 
January. This is located in ITC 008 in the hallway on the GFA 
Rack against the wall.
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