Service Request Ticket - # 62026

Service Request Information

CONTACT Name Boggs, Ellie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 15, 2016 04:07 PM
Department President’s Office Phone 89294
Location Email boggse@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20160186[Edit Inv] (opens in a new window) Bldg/Room UNK
Service Tag 4LBLKC2 Description Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
Serial No. 4LBLKC2 Location Ellie Boggs,President's Council STOLEN NOV/DEC2017

CPU Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; TRANSFERRING TO NEW LAPTOP DEC2017: Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop NOV2016

Wired NIC 28:F1:0E:1F:30:5D


Wireless NIC 40:49:0F:8A:FA:85


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public

Entered by Date Memo
Shina Oladiti Nov 17, 2016 09:07 AM
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Nov 17, 2016 09:07 AM
Done!
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Megan Thibeault Nov 17, 2016 08:09 AM
Task reassigned to Adeshina Oladiti.
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Amy Anderson Nov 16, 2016 08:17 AM
Priority changed from (3) Priority to (2) High Priority.
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Amy Anderson Nov 16, 2016 08:17 AM
Called saying she is available tomorrow morning 
between 8 and 9.
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Tim Taylor Nov 16, 2016 08:10 AM
Called and left a voicemail for availability. 
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Tricia Flaherty Nov 15, 2016 04:07 PM
FOR INSTALL OF ADOBE ACROBAT PRO DC-- new
"serialized" installer instructions:
Transfer the new folder at: T:\Adobe
CCE\CCEPackages\CC2015_5JULY16\AcrobatProDCv12_WIN
to computer Desktop and run the setup.exe file in
the enclosed Build folder.  
This should install Acrobat Pro DC and
automatically "serialize" the program.  When done
launch Adobe to make sure it was successful then
delete installer folder from Desktop of computer

Please let the end user know that they do not need
to sign in to use the software even though it may
prompt for login it is not affecting the usage, it
just would be access to cloud storage component of
Acrobat that we do not use.   Also demonstrate the
Tools Tab as the new version has users confused
and not knowing where to find functions like
combining documents or editing documents etc. 
There is also links to great tutorials from within
the app on how to use this new version.  You might
point those out so that if they have some
questions about usage they can self service those
before calling  a tech.
https://helpx.adobe.com/acrobat.html  look at the
"Do More with Acrobat DC" list under the Home TAB
and also point out the Tools tab.
another great tutorial video:
https://helpx.adobe.com/acrobat/how-to/what-is-acrobat-dc.html
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