Service Request Ticket - # 62029

Service Request Information

CONTACT Name Hsieh, Bau Hwa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 16, 2016 09:30 AM
Department Social Science Phone 88853
Location Email hsiehb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120704[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6430, IntelCore i7, 2.6GHz, 6M Cach
Serial No. 2W7QXW1 Location PDR

CPU Intel Core i7-3720QM(2.6GHz, 6M cache)


OS Windows 7 Enterprise Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0088966 downgraded to Pro Plus 2010

Wired NIC E0:DB:55:E7:62:B0


Wireless NIC B8:76:3F:36:0E:BA


Bluetooth NIC 20:16:D8:9B:D9:8B

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Amy Anderson Nov 18, 2016 08:32 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Amy Anderson Nov 18, 2016 08:32 AM 
Picked up laptop and returned loaner.
 Add Attachment
Shandelle Plasker Nov 16, 2016 09:30 AM 
Giving her Loaner with WOU#20120214[Edit Inv]
 Add Attachment
Shandelle Plasker Nov 16, 2016 09:30 AM 
Her laptop gets really hot. Sometimes wont turn on
and has issues turning off.
 Add Attachment