Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Nov 16, 2016 02:48 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141128 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	F82NV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	F82NV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298; Adobe Full CC2015 Desktop+Acrobat ProDC from Student Tech licensing
	Wired NIC	98:90:96:DA:51:E4

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Nov 18, 2016 10:55 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Bradley Karkanen	Nov 18, 2016 10:55 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Bradley Karkanen	Nov 18, 2016 10:29 AM	Delivered and installed	Add Attachment
Tim Taylor	Nov 18, 2016 10:20 AM	Imaged and ready to put back in classroom	Add Attachment
Nick Wanderschied	Nov 17, 2016 04:41 PM	Priority changed from (2) High Priority to (3) Priority.	Add Attachment
Nick Wanderschied	Nov 17, 2016 04:41 PM	Priority changed from (1) Highest Priority to (2) High Priority.	Add Attachment
Nick Wanderschied	Nov 17, 2016 04:38 PM	Being sticked	Add Attachment
Nick Wanderschied	Nov 17, 2016 04:31 PM	On stand up desk	Add Attachment
Nick Wanderschied	Nov 17, 2016 04:31 PM	24 and 27 just needed to be turned on. Brought 28 back for re image.	Add Attachment
Megan Thibeault	Nov 17, 2016 02:12 PM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Megan Thibeault	Nov 17, 2016 08:09 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Megan Thibeault	Nov 17, 2016 08:09 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Megan Thibeault	Nov 17, 2016 08:09 AM	open today at 4pm	Add Attachment
Kyle Arthenayake	Nov 16, 2016 02:48 PM	Computers 20141128, 20141424 and 20141127 are entering power save mode and will turn off. They were turned off and on and had no luck fixing the issue	Add Attachment