Service Request Ticket - # 62036

Service Request Information

CONTACT Name Aguilar Arreola, Adela   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 17, 2016 08:26 AM
Department VP Student Affairs Phone 88303
Location Email aguilara@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20140836[Edit Inv] (opens in a new window) Bldg/Room PS Front Office
Service Tag Description Dell UltraSharp 24 FP Monitor #U2414H
Serial No. CN0R9F1P7426154831ML Location Communication Desk/Receptionist (front room)
TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact ttaylor13@wou.edu 88925

Tracking

Entered by Date Memo
Tim Taylor
Email

Public
Entered by Date Memo
Tim Taylor Nov 18, 2016 08:42 AM 
Status changed from (2) Scheduled to (5) Completed
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Tim Taylor Nov 18, 2016 08:42 AM 
for Macs the printer to use is called AS-Redsolocup.

Trained how to enter in Account track code
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Tim Taylor Nov 18, 2016 08:01 AM 
Task reassigned to Tim Taylor.
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Nick Wanderschied Nov 17, 2016 04:41 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Ranjit Kayastha Nov 17, 2016 03:24 PM 
Status changed from (1) Pending to (2) Scheduled
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Amy Anderson Nov 17, 2016 08:26 AM 
****This is an email****
Hi there,

One of my students in ASWOU is unable to print to our department 
printer (\\krusty\AS-ASWOU).
Makena is a Mac User. It would be great if we could have a tech come 
out and take a look. 

Makena is available during the following days/times: 
Friday 11/18 - 7am - 9am
Monday 11/21 - 7am -9am
Tuesday 11/22 - 8am -9am 

She has two monitors:
20140836[Edit Inv]
20140843[Edit Inv]

Thanks!
Adela
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