Service Request Ticket - # 62040

Service Request Information

CONTACT Name Bracy, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 17, 2016 11:58 AM
Department Creative Arts Phone 88534
Location Email bracyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150028[Edit Inv] (opens in a new window) Bldg/Room CH 311
Service Tag Description Apple iMac 27-inch #Z0QW
Serial No. D25Q706ZFY13 Location CH 311 ART Lab

CPU Intel Core i5(3.3GHz Quad-core)


OS MAC OS X 10.10 (Yosemite) Software Office for MAC from VISA2015004715

Wired NIC 98:5A:EB:E4:62:A2


Wireless NIC AC:29:3A:9F:08:73


Bluetooth NIC AC:29:3A:9F:08:74

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact rring14@wou.edu 88925

Tracking

Entered by Date Memo
Ryp Ring
Email

Public
Entered by Date Memo
Ryp Ring Nov 23, 2016 10:02 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Ryp Ring Nov 21, 2016 10:54 AM 
Downloaded the printers and scanners and updated 
adobe
 Add Attachment
Ryp Ring Nov 18, 2016 04:56 PM 
Got it onto the domain, for some reason when we 
imaged it, it didn't connect to the domain 
automatically.  Adobe CC2015.5 is on but needs 
updates.  Needs ITC210 printers/scanners also
 Add Attachment
Ryp Ring Nov 18, 2016 09:01 AM 
Sticked it, gonna come back to it later today
 Add Attachment
Tim Taylor Nov 18, 2016 08:44 AM 
Task reassigned to Ryp Ring.
 Add Attachment
Tim Taylor Nov 18, 2016 08:44 AM 
w#20150028[Edit Inv] is being re-imaged
 Add Attachment
Tim Taylor Nov 17, 2016 03:51 PM 
Task reassigned to UCS Tech.
 Add Attachment
Tim Taylor Nov 17, 2016 03:51 PM 
re-added the printers and it now works.

I could not log in to w#20150028[Edit Inv] and John is
working on fixing that an I told him about
inDesign crashing.
 Add Attachment
Tim Taylor Nov 17, 2016 03:05 PM 
Task reassigned to Tim Taylor.
 Add Attachment
Megan Thibeault Nov 17, 2016 12:00 PM 
Note her last line with W20150028 having issues
with InDesign
Add Attachment
Megan Thibeault Nov 17, 2016 11:58 AM 
****This is an email****
Hello -

We're having some trouble with printing from the
Macs to the "Hood ITC210" Xerox printer. Like in
the past, it randomly shows as paused but the
student cannot 'resume' without admin password.
It's not consistently both printer drivers/names
for the same printer, so I've specified that
difference below:

    20150036[Edit Inv]  no 'Hood ITC210" or "Hood ITC 210 -
Color"
    20150037[Edit Inv]  no 'Hood ITC210" or "Hood ITC 210 -
Color"
    20150038[Edit Inv]  no 'Hood ITC210" or "Hood ITC 210 -
Color"
    20150046[Edit Inv]  no 'Hood ITC210" or "Hood ITC 210 -
Color"

    20150029[Edit Inv]  no 'Hood ITC210"

    20150044[Edit Inv]  no "Hood ITC 210 - Color"

Also, a separate issue with system #20150028:
InDdesign issues (won't start up sometimes, crashing).

Thanks,

Jen
 Add Attachment