Service Request Ticket - # 62047

Service Request Information

CONTACT Name Myers, Jeffrey   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 18, 2016 10:03 AM
Department Natural Science Division Phone 88365
Location Email myersj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120296[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 990 USFF, i7 2600S (2.8GHz, 8M)
Serial No. 2JTS8V1 Location PDR

CPU Intel Core i7 2600S(2.8GHz, 8M)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0086611

Wired NIC 18:03:73:2D:00:3A

TECHS Submitted by Taylor Demello Contact tdemello14@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

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Entered by Date Memo
Shina Oladiti Nov 21, 2016 08:37 AM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Nov 21, 2016 08:37 AM 
Done!
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Bradley Karkanen Nov 18, 2016 02:52 PM 
Replaced the loaner with the original machine
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Bradley Karkanen Nov 18, 2016 12:49 PM 
I cleared the CMOS and the machine is working with 
both DisplayPort and VGA.
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Shina Oladiti Nov 18, 2016 11:46 AM 
This is done! A machine with WOU#20110014[Edit Inv] is been
assigned to replace WOU#20120296[Edit Inv]
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Shina Oladiti Nov 18, 2016 11:34 AM 
Task reassigned to Adeshina Oladiti.
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Taylor Demello Nov 18, 2016 10:03 AM 
omputer taken out of NS classroom has trouble 
displaying out VGA and Display Port. Trouble 
shooted it to confirm it was not wire or video 
scaler causing these problems, spare computer 
is currently in the classroom. This is the 
small 990 series.
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