Service Request Ticket - # 62049

Service Request Information

CONTACT Name Winegardner, Nathan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 21, 2016 08:02 AM
Department The Research Institute Phone 89261
Location Email winegardnern@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
peripheral Edit WOU # 20140332[Edit Inv] (opens in a new window) Bldg/Room ITC 001
Service Tag Description Dell E-Port PlusII Replicator & 130W power adapter
Serial No. QAD0223002396 Location PDR
TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact rring14@wou.edu 88925

Tracking

Entered by Date Memo
Ryp Ring
Email

Public
Entered by Date Memo
Ryp Ring Nov 21, 2016 09:56 AM 
Status changed from (1) Pending to (5) Completed
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Ryp Ring Nov 21, 2016 09:56 AM 
His computer was in startup repair when I got 
there. It was hard to determine what to do from 
there so I just ran CCleaner and malwarebytes 
and told him to contact us if it goes into 
startup repair.  We'll check to see if it's a 
hardware issue or something like that
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Ryp Ring Nov 21, 2016 08:10 AM 
Task reassigned to Ryp Ring.
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Kyle Arthenayake Nov 21, 2016 08:02 AM 
once computer starts up, unexplained error between
friday and this morning.  went into Safe repair
mode. couldn't fix it and is stuck in start up
repair screen. Has tried turning computer off and on
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