Service Request Ticket

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Service Request Information

CONTACT	Name	Budge, Sara	Date	Nov 21, 2016 02:26 PM
	Department	Behavioral Sciences Division	Phone	88504
	Location		Email	budges@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141264 (opens in a new window)	Bldg/Room	TODD 322
	Service Tag	8GTHV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	8GTHV42	Location	Sara Budge, NTT Adjunct Psychology
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D4:72:9E

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Dec 12, 2016 12:10 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Shina Oladiti	Dec 12, 2016 12:09 PM	Setup completed. I could only transfer one of the test bank. She said she would try check for the installation disk for the test bank.	Add Attachment
Megan Thibeault	Dec 12, 2016 09:47 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Nick Wanderschied	Dec 08, 2016 02:07 PM	Monday 12/12 at 11AM	Add Attachment
Nick Wanderschied	Dec 08, 2016 12:53 PM	I didn't know she needs to be there to transfer test banks so I emailed her again to reschedule for a time when she will be there	Add Attachment
Nick Wanderschied	Dec 07, 2016 02:33 PM	Linda Kunze in TODD 325 can let in whoever does this	Add Attachment
Nick Wanderschied	Dec 07, 2016 01:01 PM	Thursday or friday any time	Add Attachment
Nick Wanderschied	Dec 06, 2016 12:56 PM	Email Excellent! There are 3 test banks - links are on my desktop, but I suspect they'll be easy to find. Thank you!	Add Attachment
Nick Wanderschied	Dec 05, 2016 05:23 PM	Transfer test bank software for her	Add Attachment
Nick Wanderschied	Dec 05, 2016 05:21 PM	Her email to me Hi Nick, Sorry for the delay! I'm only on campus 2 days a week (Mondays and Wednesdays) - do I need to be in the office when you switch over? If not, feel free to do it anytime Tuesdays, Thursdays, or Fridays. One question - I have test bank software on my hard drive - is there anyway to move that over to the new computer?	Add Attachment
Nick Wanderschied	Dec 01, 2016 12:42 PM	Sent Email asking for availability.	Add Attachment
Ranjit Kayastha	Nov 29, 2016 04:22 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Nov 29, 2016 04:22 PM	Moved in AD to FacStaff-Psychology-Computers	Add Attachment
Shina Oladiti	Nov 29, 2016 09:38 AM	Sent an email requesting for availability	Add Attachment
Shina Oladiti	Nov 29, 2016 08:15 AM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Nov 29, 2016 08:15 AM	************************** Update in AD **************************	Add Attachment
Tim Taylor	Nov 28, 2016 04:52 PM	It is updated and done	Add Attachment
Ryp Ring	Nov 28, 2016 10:21 AM	Finished rest of setup and added Sara Budge as admin	Add Attachment
Tim Taylor	Nov 21, 2016 04:56 PM	added to domain and installed Sophus	Add Attachment
Tim Taylor	Nov 21, 2016 03:34 PM	It has been sticked and is on the counter	Add Attachment
Courtney Croy	Nov 21, 2016 02:26 PM	GFA EQUIP SETUP: A Dell PC desktop C: 20141264 and M: 20141048 are to be set up and delivered for Sara Budge in Todd 322. These will be replacing C: 20110133 and M: unk. The new desktop is located in ITC 008 in the hallway on the GFA Rack against the wall.	Add Attachment