Service Request Ticket

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Service Request Information

CONTACT	Name	Kunze, Linda	Date	Nov 21, 2016 02:28 PM
	Department	Behavioral Sciences Division	Phone	88344
	Location		Email	kunzel@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141265 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	18WHV42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D6:02:9C

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	ttaylor13@wou.edu	88925

Tracking

Entered by	Date	Memo
Tim Taylor			Email Public
Entered by	Date	Memo
Tim Taylor	Dec 01, 2016 04:08 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tim Taylor	Dec 01, 2016 04:08 PM	installed smartboard	Add Attachment
Tim Taylor	Dec 01, 2016 02:43 PM	Task reassigned to Tim Taylor.	Add Attachment
Tricia Flaherty	Dec 01, 2016 02:19 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Tricia Flaherty	Dec 01, 2016 02:18 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Dec 01, 2016 02:18 PM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Dec 01, 2016 02:18 PM	needs SmartBoard software installed on W#20141265 as soon as possible. get it from following T:Drive location and use Activation key in this folder(NOT the RWEC folder) T:\SMART\SMARTBOARD_TODD106	Add Attachment
Megan Thibeault	Dec 01, 2016 08:13 AM	Task reassigned to Self Resolved.	Add Attachment
Megan Thibeault	Dec 01, 2016 08:13 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Nov 30, 2016 04:00 PM	The machine is been transferred to Nathan.	Add Attachment
Shina Oladiti	Nov 30, 2016 01:35 PM	The machine is for smart console, It would be transfer to Nathan, and it required Smart Class room software.	Add Attachment
Shina Oladiti	Nov 30, 2016 11:34 AM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Ranjit Kayastha	Nov 29, 2016 04:23 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Nov 29, 2016 04:23 PM	Moved in AD to FacStaff-Psychology-Computers	Add Attachment
Shina Oladiti	Nov 29, 2016 09:39 AM	Sent an email requesting for availability	Add Attachment
Shina Oladiti	Nov 29, 2016 08:22 AM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Nov 29, 2016 08:22 AM	********************** Update in AD **********************	Add Attachment
Shina Oladiti	Nov 29, 2016 08:21 AM	Prepped and ready to be delivered, It is back on the rack.	Add Attachment
Tim Taylor	Nov 21, 2016 04:57 PM	Added to the domain and installed Sophos	Add Attachment
Tim Taylor	Nov 21, 2016 03:34 PM	It has been sticked and is on the counter	Add Attachment
Courtney Croy	Nov 21, 2016 02:28 PM	GFA EQUIP SETUP: A Dell PC desktop C: 20141265 and M: 20141049 are to be set up and delivered for Psych lab conference room in Todd 106. These will be replacing C: 20090537 and M: 20090614. Contact is Linda Kunze. The new desktop is located in ITC 008 in the hallway on the GFA Rack against the wall.	Add Attachment