Service Request Ticket - # 62073

Service Request Information

CONTACT Name Trine, Erin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 22, 2016 11:21 AM
Department Deaf Studies and Professional Studies Phone 88730
Location Email trinee@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20131017[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25MR20LF8J7 Location PDR 2023 Giveaway

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.9 (Mavericks) Software MS Office 2011 Std for MAC from P0094155, UPGRADED CAMTASIA for v3 VISA2017007245 MARCH2018 --Camtasia for Mac Acad V2.10.4 from VISA2015005093 FEB2016

Wired NIC 68:5B:35:D2:C2:84


Wireless NIC 88:63:DF:8C:12:B3


Bluetooth NIC 88:63:DF:8C:12:B4

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Nov 22, 2016 04:44 PM 
Status changed from (1) Pending to (5) Completed
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Bradley Karkanen Nov 22, 2016 02:12 PM 
****This is an outgoing email****
Hi Erin,

I need some additional information regarding 
service request #62073

Description: **11/22 afternoon** Printer Set-Up

What time are you available today?

Thanks!
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Public
Bradley Karkanen Nov 22, 2016 02:06 PM 
Task reassigned to Bradley Karkanen.
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Amy Anderson Nov 22, 2016 11:22 AM 
****This is an email****
Thanks Amy, 

I'm in class right now so I'm not able to see my number, but I could email 
that this afternoon.  I am available this afternoon if that is possible.  The 
printer I'm trying to print to is Scooter.  It is listed on my computer but 
nothing goes through when I print. 

I"ll send you my desktop number when I get back to my office. Thanks!
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Amy Anderson Nov 22, 2016 11:21 AM 
****This is an email****
Hi, 

I’m not sure if this is the correct place to ask but 
hopefully you can direct me to where I need to go if not.  
My computer still does not have printing rights set up and 
I need to get that remedied as soon as I can.  My office is 
in RWEC 142. 

Please let me know if you need any other information. 

Thanks,
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