Service Request Ticket

Service Request Information

CONTACT	Name	Mullan, Savanna	Date	Nov 22, 2016 01:14 PM
	Department	Human Resources	Phone	88125
	Location		Email	mullans@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20031442 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP LaserJet 4200dtn
	Serial No.	USGNP40261	Location	PDR
	Model	Q2428A#ABA	Hostname	mozart.wou.edu
	Notes	Duplex; additional 500 sheet tray; HP LJ4200dtn Maint Kit from P0088261,Maint repair of Transfer Roller Assembly from P0088748 SR49475 FEB2013, Maint Kit from P0090336 NO SR JUNE2013 IP:140.211.116.7	Ink/Toner Refill

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Nov 29, 2016 04:19 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Nov 29, 2016 04:19 PM	Tricia is talking to Darin about this.	Add Attachment
Shandelle Plasker	Nov 23, 2016 09:45 AM	Looked back in the history of this 13 year old printer. Its had a lot of maintenance done to it and is out of its life cycle. I have emailed Darin about replacing it or just getting a rid of it.	Add Attachment
Shandelle Plasker	Nov 22, 2016 05:08 PM	They have another machine that is the same model that I used parts from to test. Non of the parts helped the issue. I have a feeling that the marks are coming from the imaging unit.	Add Attachment
Megan Thibeault	Nov 22, 2016 01:14 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Megan Thibeault	Nov 22, 2016 01:14 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Megan Thibeault	Nov 22, 2016 01:14 PM	Print quality is bad, black marks on print outs.	Add Attachment