Service Request Ticket - # 62078

Service Request Information

CONTACT Name Fewx, Andrea   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 22, 2016 02:29 PM
Department The Research Institute Phone 88615
Location Email fewxa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20140285[Edit Inv] (opens in a new window) Bldg/Room BELL 313
Service Tag 76LJJ12 Description Dell Latitude E6440 Intel i7-4610M (3.0GHz, 4M)
Serial No. 76ljj12 Location Division laptop- W20140369 was lost

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from P0095315;software from desktopW#20100691 SQL comparison Bundle from VISA2009000922 moved from W#20041040, Snagit WIN v11.0 from VISA2012003085; Microsoft SQL Server 2014 Developer Edition from P0095541; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop NOV2016; TRANSFERRED SPSS Statistics Standard Authorized User PERPETUAL LICENSE P0103667 from Brian Johnson to Andrea Fewx DEC2017 see T:\Spss\SPSS2x_TRI_PERPETUAL RENEWALS;

Wired NIC EC:F4:BB:65:31:39


Wireless NIC 80:00:0B:23:8B:15


Bluetooth NIC 80:00:0B:23:8B:19


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public

Entered by Date Memo
Shina Oladiti Nov 28, 2016 09:24 AM
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Nov 28, 2016 09:23 AM
Installation done!
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Shina Oladiti Nov 28, 2016 08:53 AM
Installing Adobe Acrobat Pro DC.
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Shina Oladiti Nov 28, 2016 08:49 AM
Task reassigned to Adeshina Oladiti.
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Ranjit Kayastha Nov 23, 2016 02:26 PM
Left VM asking for availability.
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Tricia Flaherty Nov 22, 2016 02:29 PM
FOR INSTALL OF ADOBE ACROBAT PRO DC-- new
"serialized" installer instructions:
Transfer the new folder at: T:\Adobe
CCE\CCEPackages\CC2015_5JULY16\AcrobatProDCv12_WIN
to computer Desktop and run the setup.exe file in
the enclosed Build folder.  
This should install Acrobat Pro DC and
automatically "serialize" the program.  When done
launch Adobe to make sure it was successful then
delete installer folder from Desktop of computer

Please let the end user know that they do not need
to sign in to use the software even though it may
prompt for login it is not affecting the usage, it
just would be access to cloud storage component of
Acrobat that we do not use.   Also demonstrate the
Tools Tab as the new version has users confused
and not knowing where to find functions like
combining documents or editing documents etc. 
There is also links to great tutorials from within
the app on how to use this new version.  You might
point those out so that if they have some
questions about usage they can self service those
before calling  a tech.
https://helpx.adobe.com/acrobat.html  look at the
"Do More with Acrobat DC" list under the Home TAB
and also point out the Tools tab.
another great tutorial video:
https://helpx.adobe.com/acrobat/how-to/what-is-acrobat-dc.html
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