Service Request Ticket

Service Request Information

CONTACT	Name	Hill, Shirley	Date	Nov 23, 2016 10:02 AM
	Department	Student Health & Counseling Center	Phone	88313
	Location		Email	hillsv@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160440 (opens in a new window)	Bldg/Room	SHCC 102
	Service Tag	4GV8CG2	Description	Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
	Serial No.	4GV8CG2	Location	Shirley Hill,SHC Medicat replacing W#20120621
	CPU	Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511
	Wired NIC	18:DB:F2:30:90:62
	Wireless NIC	90:CD:B6:41:41:09

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Dec 20, 2016 10:38 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tim Taylor	Dec 08, 2016 02:20 PM	See SR#62081	Add Attachment
Shina Oladiti	Dec 02, 2016 11:17 AM	Trisha Guys said she is going to send an email to medicat to get license for enterprise remote scan.	Add Attachment
Shina Oladiti	Nov 23, 2016 01:12 PM	She can scan now without issues, but it is a trial version which is going to expire in 18days. I asked Tricia(H"n"C) on how to register the license but she said we would have to send an email to medcat. I tried check if i could add one more computer but i couldn't would follow up with Tricia.	Add Attachment
Shina Oladiti	Nov 23, 2016 12:08 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Kyle Arthenayake	Nov 23, 2016 10:02 AM	Will not scan into medical charts, was almost set up but SHCC was to busy to finish task. Have not been ablve to be reached until today	Add Attachment