Service Request Ticket - # 62084

Service Request Information

CONTACT Name Laine, Maria   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 23, 2016 10:44 AM
Department Education & Leadership Phone 89289
Location Email lainem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130077[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Apple MacBook Pro 13-inch #Z0MU
Serial No. SC1ML402LDV31 Location Loaner shelf

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.8 (Mountain Lion) Software MS Office 2011 Std for MAC from P0091311

Wired NIC 10:DD:B1:EB:90:9E


Wireless NIC A8:BB:CF:09:FF:A4


Bluetooth NIC A8:BB:CF:09:FF:A5

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact ucshelpdesk@wou.edu 88925

Tracking

Entered by Date Memo
Service Request Desk
Email

Public
Entered by Date Memo
Kyle Arthenayake Jan 09, 2017 10:33 AM 
Status changed from (1) Pending to (5) Completed
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Kyle Arthenayake Jan 09, 2017 10:33 AM 
returned 1/9/17
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Kyle Arthenayake Dec 09, 2016 02:31 PM 
Left VM
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Ranjit Kayastha Nov 23, 2016 01:44 PM 
Task reassigned to Service Request Desk.
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Ranjit Kayastha Nov 23, 2016 01:44 PM 
She took the laptop. I gave her admin rights. Also
created a local account so that she can use it
when she is in China. downloaded and showed her
how to use wouvdi.
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Kirsten Fauser Nov 23, 2016 11:04 AM 
Also borrowing VGA adapter.
w#20100663[Edit Inv]
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Kyle Arthenayake Nov 23, 2016 10:44 AM 
laptop and charger are in front desk area
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Kyle Arthenayake Nov 23, 2016 10:44 AM 
Loaner laptop for two weeks needs to sign
professional loaner agreement
ALSO NEEDS ADMIN RIGHTS
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