Service Request Ticket

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Service Request Information

CONTACT	Name	Poulin, Gregory	Date	Nov 23, 2016 12:29 PM
	Department	Creative Arts	Phone	88241
	Location		Email	pouling@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100207 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac 21.5 inch, 3.2GHz Intel Core i3
	Serial No.	QP02715RDB7	Location	PDR
	CPU	Intel Core i3(3.2GHz, 4MB L3)
	OS	Unknown	Software	Microsoft Office Mac 2008 License from P0076811, Adobe Web Premium CS5 Mac License and InDesign CS5 MAC license from P0077114--shared with loaner laptop W#20081111
	Wired NIC	C4:2C:03:0E:DA:96
	Wireless NIC	D8:30:62:57:0D:58
	Bluetooth NIC	7C:6D:62:9D:09:B2

TECHS	Submitted by	Kirsten Fauser	Contact	kfauser13@wou.edu
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Nov 30, 2016 11:25 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shandelle Plasker	Nov 30, 2016 11:25 AM	Installed printer and test printed. All setup.	Add Attachment
Ryp Ring	Nov 29, 2016 05:10 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Ryp Ring	Nov 29, 2016 05:10 PM	Contact Greg before you go	Add Attachment
Ryp Ring	Nov 29, 2016 05:09 PM	Task reassigned to UCS Tech.	Add Attachment
Ryp Ring	Nov 29, 2016 05:09 PM	We were unable to connect Greg to the printer, we will follow up tomorrow morning	Add Attachment
Megan Thibeault	Nov 29, 2016 02:52 PM	Task reassigned to Ryp Ring.	Add Attachment
Megan Thibeault	Nov 29, 2016 12:56 PM	**This is an email** Thanks Megan. You could always ask Julia, the office specialist to let you into my office. I'm fine with that. I'd really like to get this issue resolved as quickly as possible though. Greg	Add Attachment
Megan Thibeault	Nov 29, 2016 12:20 PM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Megan Thibeault	Nov 29, 2016 12:20 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Megan Thibeault	Nov 29, 2016 12:20 PM	**This is an email** to UCS Hi Megan, Thanks for the follow up. I'll be in my office (or around the art building) from about 12:45- 3:00 today. I'll be in class 3:00-6:00, but I could step out if you can't make it earlier today. If you can make it today please give me a time frame and I'll be sure to be in my office. Thanks, Greg	Add Attachment
Megan Thibeault	Nov 29, 2016 12:02 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Nov 29, 2016 12:02 PM	**This is an outgoing email** Hi Gregory , We were just following up with you regarding a service request that we have for you. (#62086) Description: Unable to print to printer We were wondering what your availability is, we stopped by last week and missed you. Thanks, Megan Eichler	Add Attachment Public
Ranjit Kayastha	Nov 28, 2016 03:24 PM	Left VM asking for availability.	Add Attachment
Shina Oladiti	Nov 23, 2016 04:06 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Nov 23, 2016 04:06 PM	Stopped by his office, but he wasn't available and i also left him VM.	Add Attachment
Shina Oladiti	Nov 23, 2016 01:35 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Kirsten Fauser	Nov 23, 2016 12:29 PM	Unable to printer anything to printer W#20101236. Available until 2pm.	Add Attachment