Service Request Ticket - # 62104

Service Request Information

CONTACT Name Ganson, Nancy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 29, 2016 11:19 AM
Department The Research Institute Phone 88808
Location Email gansonn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20110715[Edit Inv] (opens in a new window) Bldg/Room TODD 248
Service Tag Description Dell Professional P2210 22in HAS Monitor w/soundbar
Serial No. CN06H6FX7444523UBDHM Location Megan Mcdermeit, Registrar
TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Nov 29, 2016 02:49 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Nov 29, 2016 12:00 PM 
Task reassigned to Bradley Karkanen.
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Amy Anderson Nov 29, 2016 11:20 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Amy Anderson Nov 29, 2016 11:20 AM 
****This is an email****
Amy,
The sooner the better for both of these…so go 
with 2pm
Thanks,
Nancy
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Amy Anderson Nov 29, 2016 11:19 AM 
****This is an email****
Hi again,
I need two of these as soon as possible…
 
TH218 – South wall – 2 monitors 20110715/20070449[Edit Inv] + hard drive 
20120834[Edit Inv]
TH218 – North wall – monitor 20060812[Edit Inv] + hard drive 20100691[Edit Inv]
 
Could you let me know when the following can be done, Physical Plant 
is coming this afternoon so the computers will be moved.
 
Roxanna Marvin – in TH227 going to TH216 – special desk with 2 
attached monitors 20101312/20130834[Edit Inv] + docking station 20131043[Edit Inv] + 
laptop 20130833[Edit Inv]
 
Ella Taylor – in TH101 going to TH209 monitor 20160296[Edit Inv] + laptop (no 
number) + printer 20150021[Edit Inv]
 
Thanks,
Nancy
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Amy Anderson Nov 29, 2016 11:19 AM 
****This is an email****
Hi Amy,
I put in the move request with Tom in telecommunications.  I will need several 
data ports activated.
 
It would be great if you could help with a few of the complicated computer moves…
 
I have two student that have officially moved and need help setting up their 
computers (units are in just not connected), they are both in TH218
 
Ella Taylor - TH101 is going to TH209…she has a MAC and a printer and some other 
stuff plugged into her computer.  The desk won’t be in until this afternoon, but 
there is a table that could be used.
 
The other complicated on is Roxanna Marvin – TH227 going into TH216, she has a 
special desk with 2 monitors attached.
 
I think that would be all we need help with …for now.
 
Thanks and let me know if you have any questions.
Nancy
 
 
Nancy Ganson
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