Service Request Ticket - # 62106

Service Request Ticket - # 62106

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Service Request Information

CONTACT	Name	Taylor, Ella	Date	Nov 29, 2016 12:47 PM
	Department	The Research Institute	Phone	88589
	Location		Email	taylore@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140569 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag		Description	Apple MacBook Pro 15 Retina Display #MJLT2LL/A
	Serial No.	C02PQ3RZG8WP	Location	Under 2 week counter
	CPU	Intel Core i7(2.5GHz quad, 6MB L3 cache)
	OS	MAC OS X 10.10 (Yosemite)	Software	Microsoft Office 2011 Std for MAC from XXX2014004298; SPSS Statistics Premium Faculty Pack from P0102741 til NOV-30-2017(Statistics24 in NOV2016) see T:\Spss\SPSS2x_TRI TERM licensesStatisticsPremFacPack
	Wireless NIC	A4:5E:60:E4:59:9B
	Bluetooth NIC	A4:5E:60:E4:59:9C

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Tracking

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Dec 06, 2016 11:53 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Megan Thibeault	Dec 06, 2016 09:24 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Shina Oladiti	Dec 05, 2016 01:04 PM	I called her and she said she would like to reschedule. Schedule changed to 12/6, 10am.	Add Attachment
Nick Wanderschied	Dec 01, 2016 06:34 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Nick Wanderschied	Dec 01, 2016 06:34 PM	Can't fit it in the description line but any time after 10, as she said in the email.	Add Attachment
Nick Wanderschied	Dec 01, 2016 06:33 PM	Her email to me: Monday (12/5) morning would work. Anytime after 10. I’m in Todd 209. Ella	Add Attachment
Nick Wanderschied	Dec 01, 2016 01:06 PM	Emailed asking for availability	Add Attachment
Megan Thibeault	Nov 29, 2016 04:33 PM	88589	Add Attachment
Tricia Flaherty	Nov 29, 2016 12:47 PM	If she wants an older version(23 or earlier) of SPSS Statistics then Ask Tricia to Generate Auth code before you go, Only the latest version is generated automatically but older versions have to be manually generated at SPSS by Tricia	Add Attachment
Tricia Flaherty	Nov 29, 2016 12:47 PM	Needs new Authcode for her term license which expires(11-30-2016) tomorrow. Only Statistics Premium is available for MAC not sure which versions she is currently running but she can get v24 so please make note in software list of what version gets installed. the latest ones are at T:\Spss\SPSS2x_TRI TERM licensesStatisticsPremFacPack\SPSSPremFACPACKv24 license auth codes can be found in serialandpurchaseinfo text file at T:\Spss\SPSS2x_TRI TERM licensesStatisticsPremFacPack or in excel file at T:\Spss\SPSS2x_TRI TERM licensesStatisticsPremFacPack\P0102741AddtlINFO	Add Attachment