Service Request Ticket - # 62107

Service Request Information

CONTACT Name Guy, Sybille   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 29, 2016 12:54 PM
Department The Research Institute Phone 88560
Location Email guys@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130445[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6430, IntelCore i7, 2.7GHz, 6M Cach
Serial No. JX69XY1 Location PDR

CPU Intel Core i7-3740QM(2.7GHz, 6M cache)


OS Windows 7 Pro, 64 bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0092664,TRANSFER to W#20160747 on SR# MARCH2017: Adobe Acrobat XI Pro(v.11) from P0093203, ASEBA - Child behavior checklist #620E - AGES l½-5 ASEBA- PC MODULE from VISA2016005674 ORDER9404 SEPT2016; SPSS Statistics Premium Faculty Pack from P0102741 til NOV-30-2017(Statistics24 in NOV2016,Amos V 24 in NOV 2016,SamplePower V 3 in NOV 2016) see T:\Spss\SPSS2x_TRI TERM licensesStatisticsPremFacPack; ; IBM SPSS Modeler PersonalAuthUser Term license 11-30-16 to 11-29-2017 from P0102937 DEC2016 (9585)

Wired NIC F0:1F:AF:5F:7E:3A


Wireless NIC 34:23:87:58:4F:94


Bluetooth NIC A4:DB:30:B9:B8:38

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact ttaylor13@wou.edu 88925

Tracking

Entered by Date Memo
Tim Taylor
Email

Public
Entered by Date Memo
Tim Taylor Dec 01, 2016 11:35 AM 
Status changed from (2) Scheduled to (5) Completed
 Add Attachment
Tim Taylor Dec 01, 2016 11:35 AM 
Installed Statistics Premium v24, Amos V 24,
SamplePower V3. She did not want Visualization
Designer V1.0.3 and I did not install it.

I updated inventory also.
 Add Attachment
Shandelle Plasker Dec 01, 2016 09:48 AM 
Task reassigned to Tim Taylor.
 Add Attachment
Shandelle Plasker Dec 01, 2016 09:48 AM 
Can you please go down and do this after you clock
in. She would like a call before coming down.
 Add Attachment
Kirsten Fauser Nov 30, 2016 12:09 PM 
Available 12/1 at 10:30am

Would like you to call before heading over.
Add Attachment
Ranjit Kayastha Nov 29, 2016 04:18 PM 
Status changed from (1) Pending to (2) Scheduled
 Add Attachment
Ranjit Kayastha Nov 29, 2016 04:16 PM 
She is not in office.

Left a VM asking for availability.
 Add Attachment
Tricia Flaherty Nov 29, 2016 12:55 PM 
She told Joanie she is on campus today and
Thursday, (but has meetings on Thursday)
 Add Attachment
Tricia Flaherty Nov 29, 2016 12:55 PM 
If she wants an older version(23 or earlier) of
SPSS Statistics then Ask Tricia to Generate Auth
code before you go, Only the latest version is
generated automatically but older versions have to
be manually generated at SPSS by Tricia
 Add Attachment
Tricia Flaherty Nov 29, 2016 12:54 PM 
Needs new Authcodes for her term license which
expires(11-30-2016) tomorrow. INCLUDES: Statistics
Premium v24, Amos V 24(win32 only), Visualization
Designer V1.0.3(win32 only), & SamplePower V
3(win32 only);

not sure which versions she is currently running
but she can get v24, etc
so please make note in software list of what
version gets installed.  
the latest ones are at T:\Spss\SPSS2x_TRI TERM
licensesStatisticsPremFacPack\SPSSPremFACPACKv24

license auth codes can be found in
serialandpurchaseinfo text file at
T:\Spss\SPSS2x_TRI TERM
licensesStatisticsPremFacPack  or in excel file at
T:\Spss\SPSS2x_TRI TERM
licensesStatisticsPremFacPack\P0102741AddtlINFO
Add Attachment