Service Request Ticket - # 62116

Service Request Information

CONTACT Name Singson, Beeb   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 30, 2016 12:40 PM
Department Natural Science Division Phone 89274
Location Email singsonb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20110147[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 34WJZQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007

Wired NIC 78:2B:CB:B3:34:7C


TECHS Submitted by Kirsten Fauser Contact kfauser13@wou.edu
Primary Technician Contact lambertp@wou.edu 88003

Tracking

Entered by Date Memo
Paul Lambert
Email

Public

Entered by Date Memo
Paul Lambert Dec 05, 2016 10:46 AM
Status changed from (1) Pending to (5) Completed
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Paul Lambert Dec 05, 2016 10:46 AM
done!  plugged into wrong jack.  probably when
troubleshooting.
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Shina Oladiti Dec 02, 2016 01:13 PM
Task reassigned to Paul Lambert.
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Tom Groves Nov 30, 2016 02:44 PM
Task reassigned to Adeshina Oladiti.
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Tom Groves Nov 30, 2016 02:43 PM
Telecom tech for 62119 is Paul
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Tom Groves Nov 30, 2016 02:43 PM
Created as Telecom ticket SR 62119
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Shina Oladiti Nov 30, 2016 02:39 PM
Task reassigned to Tom Groves.
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Shina Oladiti Nov 30, 2016 02:39 PM
Jack numbers close to the station. 013A038A-C:
port 1 and 3 are not active; 013A039A-C: port 1
not active.
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Shina Oladiti Nov 30, 2016 02:18 PM
Checked with Beeb, on the network issue, i was
able to connect on of the computers out of two
that are having network issues. The other one does
not have an active port to connect the cable.
Would talk to Paul about it.
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Shina Oladiti Nov 30, 2016 01:33 PM
Task reassigned to Adeshina Oladiti.
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Kirsten Fauser Nov 30, 2016 12:40 PM
The computer will not allow anyone to log in. 
Says "no network for login". 
It is located in NS 017 and the classroom should 
be unlocked all day.
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