Service Request Ticket - # 62117

Service Request Information

CONTACT Name Rizo, Amy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 30, 2016 01:23 PM
Department The Research Institute Phone 89238
Location Email rizos@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
peripheral Edit WOU # 20130632[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell E-Port PlusII Replicator & 130W power adapter
Serial No. CN035RXK1296144M1735A00 Location PDR 2023 Giveaway
TECHS Submitted by Kirsten Fauser Contact kfauser13@wou.edu
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Dec 02, 2016 12:11 PM 
Status changed from (2) Scheduled to (5) Completed
 Add Attachment
Shina Oladiti Dec 02, 2016 12:11 PM 
Her office is 227. I ran malware on her computer
and uninstall some irrelevant software's on her
computer. The machine is currently fine. I told
her to let us know if the machine hangs again.
 Add Attachment
Shina Oladiti Dec 02, 2016 12:08 PM 
Task reassigned to Adeshina Oladiti.
 Add Attachment
Megan Thibeault Dec 02, 2016 10:27 AM 
Task reassigned to UCS Tech.
 Add Attachment
Amy Anderson Dec 02, 2016 09:39 AM 
Priority changed from (3) Priority to (1) Highest Priority.
 Add Attachment
Amy Anderson Dec 02, 2016 09:39 AM 
Amy called saying that she is still having the 
problem. She is available from 11-12.
 Add Attachment
Shina Oladiti Nov 30, 2016 02:16 PM 
I stopped by her office to work with her but she
was not on seat, i was told everything is fine
with the computers in that room. I followed with
call but ended up leaving VM.
 Add Attachment
Shina Oladiti Nov 30, 2016 01:33 PM 
Task reassigned to Adeshina Oladiti.
 Add Attachment
Kirsten Fauser Nov 30, 2016 01:29 PM 
Status changed from (1) Pending to (2) Scheduled
 Add Attachment
Kirsten Fauser Nov 30, 2016 01:23 PM 
Had a couple pop-ups show up on her computer 
and then the computer completely froze. 

She is available until 2pm today 

She is also available 9am-2pm (12/1)
Add Attachment