Service Request Ticket

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Service Request Information

CONTACT	Name	Cloud, Jaime	Date	Nov 30, 2016 03:29 PM
	Department	Behavioral Sciences Division	Phone	89211
	Location		Email	cloudj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160532 (opens in a new window)	Bldg/Room	BELL 209
	Service Tag		Description	Apple iMac 27-in with Retina 5K Display #Z0RT
	Serial No.	D25SR07TGG7V	Location	Loaner - Robin Smith
	CPU	Intel Core i5(3.2GHz Quad-core)
	OS	MAC OS X 10.11 (El Capitan)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511; SPSS from StudentTech license
	Wired NIC	A8:60:B6:14:EB:54
	Wireless NIC	28:F0:76:64:A7:20
	Bluetooth NIC	28:F0:76:64:A7:21

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Sep 19, 2017 03:24 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Sep 19, 2017 03:24 PM	updated SPSS	Add Attachment
Brighton Bohnenkamp	Sep 19, 2017 09:03 AM	Task reassigned to Peter Puettmann.	Add Attachment
Brighton Bohnenkamp	Sep 19, 2017 09:03 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Brighton Bohnenkamp	Sep 19, 2017 09:03 AM	Needs spss license update	Add Attachment
John Rushing	Jan 17, 2017 08:23 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
John Rushing	Jan 17, 2017 08:23 AM	Printer Setup was placed on a separate SR.	Add Attachment
Ranjit Kayastha	Jan 12, 2017 04:57 PM	Task reassigned to John Rushing.	Add Attachment
Ranjit Kayastha	Jan 12, 2017 10:33 AM	Left VM asking for availability.	Add Attachment
John Rushing	Jan 12, 2017 09:53 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
John Rushing	Jan 12, 2017 09:53 AM	Monday was a snow day for students so she wanted to reschedule for Wednesday the 11th.	Add Attachment
John Rushing	Dec 13, 2016 08:05 AM	Printer setup - Scheduled for Monday Jan 9th at 10am. She is out all break.	Add Attachment
John Rushing	Dec 12, 2016 12:10 PM	Sent email asking for availability.	Add Attachment
John Rushing	Dec 07, 2016 11:41 AM	left a voice message	Add Attachment
Tim Taylor	Dec 07, 2016 10:04 AM	Task reassigned to John Rushing.	Add Attachment
Tim Taylor	Dec 07, 2016 10:04 AM	delivered. I added printer krusty-PY-psychColor. She also needs krusty-PY-psych. It is a HP Laserjet 4515x and krusty-py-posterprinter model HP designjet 1050c plus. I could not install the drivers for those two printers.	Add Attachment
Shina Oladiti	Dec 06, 2016 09:59 AM	She want it setup at 8:30am, Thank you bro.	Add Attachment
Shina Oladiti	Dec 06, 2016 09:46 AM	Task reassigned to Tim Taylor.	Add Attachment
Shina Oladiti	Dec 06, 2016 09:45 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
John Rushing	Dec 05, 2016 02:27 PM	Moved in AD	Add Attachment
Shina Oladiti	Dec 05, 2016 02:25 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Dec 05, 2016 02:25 PM	Sent an email for availability.	Add Attachment
Shina Oladiti	Dec 05, 2016 02:21 PM	********************************* Update in AD *********************************	Add Attachment
Shina Oladiti	Dec 05, 2016 02:21 PM	Prepped and ready to be delivered. It is back on the counter.	Add Attachment
Shina Oladiti	Dec 05, 2016 11:57 AM	Running OS updates.	Add Attachment
Shina Oladiti	Dec 05, 2016 11:37 AM	Imaging completed, and all updates done. Installing SPSS now.	Add Attachment
Shina Oladiti	Dec 05, 2016 09:06 AM	Imaging in progress....	Add Attachment
Tricia Flaherty	Nov 30, 2016 03:29 PM	This is to replace a 27 inch iMac W#20121129 that she has been having random shut down issues with(for reference see SR#61781) She does not need Parallel or Windows Transferred to this iMAC but she does use SPSS from the Student Tech license from T:\Spss\SPSS24StatisticsSTD_AuthUser	Add Attachment